As a Supervisor, you’ll be the person our advisers and assessors turn to for guidance, support and a steady hand. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. You’ll check the quality of our work and help staff and volunteers grow in skill and confidence. By making sure every client gets high-quality advice, whether face to face, out in the community or remotely, you’ll play a key part in helping people move from crisis towards stability.
What your day-to-day will look like:
Being on hand to support advisers and assessors with technical questions and tricky cases
Listening in on calls, observing appointments, and reviewing case records to make sure clients get a high standard of advice
Giving feedback and helping staff and volunteers develop their skills
Checking case files against our quality standards
Spotting trends in what clients need and recording issues that could help shape local and national campaigns
Gathering case studies, client feedback, and data for reports
Supporting recruitment, induction, one-to-ones, and appraisals alongside the Service Manager
Running advice and assessment sessions when needed
£27,795.00 - Rest of England £30,906.00 - London
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Crisis Resilience Supervisor employer: Citizens Advice LeicesterShire
Citizens Advice Leicestershire is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and equality are celebrated. With flexible working arrangements, including home working options, and a commitment to high-quality service delivery, employees are empowered to make a meaningful impact in the community while developing their skills and careers. The organisation fosters strong relationships with local stakeholders, ensuring that staff are part of a collaborative environment dedicated to continuous improvement and innovation in advice services.
Contact Details:
Citizens Advice LeicesterShire Recruitment Team
