Citizens Advice LeicesterShire is seeking a Supervisor to support advisers and assessors within the new Crisis Resilience Team across Charnwood, North West Leicestershire and Hinckley and Bosworth. You will check quality, guide staff and volunteers, and help the team build skills while ensuring high-quality client advice in person, in the community, and remotely.
You will review cases, provide feedback, spot trends for campaigns, collect case studies and data for reports, and support recruitment
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Crisis Resilience Lead: Quality Advisor & Coach employer: Citizens Advice LeicesterShire
Citizens Advice Leicestershire is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and equality are celebrated. With flexible working arrangements, including home working options, and a commitment to high-quality service delivery, employees are empowered to make a meaningful impact in the community while developing their skills and careers. The organisation fosters strong relationships with local stakeholders, ensuring that staff are part of a collaborative environment dedicated to continuous improvement and innovation in advice services.
Contact Details:
Citizens Advice LeicesterShire Recruitment Team
