We are looking for a passionate, skilled adviser to join our team and make a meaningful difference in the lives of vulnerable people who are struggling with debt.
As a Money Advice Caseworker, you’ll provide holistic debt casework to help clients resolve their debt issues. As an experienced debt caseworker, you will work through budget, challenge creditors, identify priority and non-priority debts and be able to action available debt options.
Collaboration with our local offices and agencies is central to the role, alongside maintaining accurate records and meeting performance targets. This is a rewarding, client-focused role where strong communication, resilience, and organisational skills are essential.
What you’ll bring:You are an empathetic communicator who explains and presents complex information simply. You’ll be good with numbers and be comfortable having difficult conversations. As a resourceful and adaptable problem-solver, you will be able to effectively manage a challenging caseload in a fast-paced environment. You must be a team player, open to feedback and keen to learn.Specialist debt advice training/qualification is an advantage for this role, but full support is provided for you to develop.
Proud member of the Disability Confident employer scheme
Money Advice Caseworker
Company: Citizens Advice in West Sussex Salary: from £29,000 a year Hours: Full-time Location: West Sussex Working pattern: Hybrid - 1 day remote Job type: Contract Posting date: 4 Nov 2026 Closing date: 19 Nov 2026
Summary
We are looking for a passionate, skilled adviser to join our team and make a meaningful difference in the lives of vulnerable people who are struggling with debt.
As a Money Advice Caseworker, you’ll provide holistic debt casework to help clients resolve their debt issues. As an experienced debt caseworker, you will work through budget, challenge creditors, identify priority and non-priority debts and be able to action available debt options.
Collaboration with our local offices and agencies is central to the role, alongside maintaining accurate records and meeting performance targets. This is a rewarding, client-focused role where strong communication, resilience, and organisational skills are essential.
Essential requirements
What you’ll bring:You are an empathetic communicator who explains and presents complex information simply. You’ll be good with numbers and be comfortable having difficult conversations. As a resourceful and adaptable problem-solver, you will be able to effectively manage a challenging caseload in a fast-paced environment. You must be a team player, open to feedback and keen to learn.Specialist debt advice training/qualification is an advantage for this role, but full support is provided for you to develop.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Money Advice Caseworker employer: Citizens Advice in West Sussex
Citizens Advice in West Sussex is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of individuals facing mental health challenges. With a commitment to employee growth and development, we provide opportunities for training and collaboration with healthcare professionals and community services, ensuring that our team members are equipped to deliver tailored advice. Located in Crawley, our organisation values compassion and dedication, making it a rewarding place to work for those seeking meaningful employment in the community.
Contact Details:
Citizens Advice in West Sussex Recruitment Team
