The role will help residents increase their income and access the welfare benefits and wider support to which they are entitled. You will deliver holistic, quality-assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council (HDC), as well as those referred by the Council or self-referring in response to project communications. You will work collaboratively with HDC, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.
LIFT Income Maximisation Caseworker
Company: Citizens Advice in West Sussex
Salary: from £31,000 a year
Hours: Full-time
Location: Horsham, RH12 1PJ
Working pattern: On-site
Job type: Permanent
Posting date: 6 Nov 2026
Closing date: 22 Nov 2026
Summary
The role will help residents increase their income and access the welfare benefits and wider support to which they are entitled. You will deliver holistic, quality-assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council (HDC), as well as those referred by the Council or self-referring in response to project communications. You will work collaboratively with HDC, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.
Proud member of the Disability Confident employer scheme
Essential requirements
What We’re Looking ForHas experience providing welfare benefits advice, money advice, or related support services.Can communicate complex information clearly and sensitively.Is confident working with people facing financial hardship or vulnerability.Has strong organisational and case management skills.Can build positive relationships with partners and stakeholders.Is able to work independently while contributing to a wider team.Is committed to equality, diversity, and inclusion.Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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LIFT Income Maximisation Caseworker in Horsham employer: Citizens Advice in West Sussex
Citizens Advice in West Sussex is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of individuals facing mental health challenges. With a commitment to employee growth and development, we provide opportunities for training and collaboration with healthcare professionals and community services, ensuring that our team members are equipped to deliver tailored advice. Located in Crawley, our organisation values compassion and dedication, making it a rewarding place to work for those seeking meaningful employment in the community.
Contact Details:
Citizens Advice in West Sussex Recruitment Team
