At a Glance
- Tasks: Help people navigate challenges by providing advice and support.
- Company: Citizens Advice Hammersmith and Fulham, a leading community support service.
- Benefits: Gain valuable skills, access resources, and receive support from a dedicated team.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Organised, good listener, and IT savvy; experience in advice is a plus.
The predicted salary is between 25000 - 30000 € per year.
Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of generalist advice services in Hammersmith and Fulham. We help approximately 18,000 people each year with free, confidential, and impartial advice on a wide range of issues.
Our Assessors are the first point of contact for anyone in the community that contacts us by phone or in person. The Assessor establishes what the issue is, ensures that all relevant information is collected, provides information and advice, and identifies the best next steps, ensuring clients are directed to the appropriate Citizens Advice Hammersmith and Fulham (CAHF) advice project, or external agency.
Successful candidates will be supported by our supervisory team to develop the skills needed to succeed and thrive in the role as well as having access to our wealth of resources. This role requires a passion for helping people to work through many challenging situations.
Applicants must demonstrate the following:
- Organised focused approach, with the ability to accurately record information.
- An ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
- Good IT skills, especially the ability to use databases and navigate websites.
- Ideally you will have experience of delivering advice (Welfare benefits, debt, housing and employment) but transferable skills and experience will be considered.
To apply, visit our website via the apply button. We reserve the right to close the applications earlier if suitable candidates are found. If suitable candidates are found, we encourage early applications.
Closing Date: 12 Noon Wednesday 20th May 2026
Interview & Test: Friday 22nd May
Assesor in London employer: Citizens Advice Hammersmith and Fulham
Citizens Advice Hammersmith and Fulham is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. As an Assessor, you will have the opportunity to make a meaningful impact in the community while receiving comprehensive training and development support from our experienced supervisory team. Our commitment to employee growth, coupled with our focus on providing free and impartial advice to those in need, makes CAHF a rewarding place to work.
Contact Detail:
Citizens Advice Hammersmith and Fulham Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assesor in London
✨Tip Number 1
Get to know the organisation! Research Citizens Advice Hammersmith and Fulham, their values, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in helping the community.
✨Tip Number 2
Practice your listening skills! As an Assessor, you'll need to understand clients' issues deeply. Try role-playing with a friend or family member to hone your questioning techniques and ensure you can empathise while maintaining control of the conversation.
✨Tip Number 3
Brush up on your IT skills! Familiarise yourself with databases and online resources relevant to the role. Being tech-savvy will not only make your job easier but also demonstrate your ability to adapt to the digital aspects of the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, don’t wait until the last minute – early applications are encouraged, and you might just land that interview before the closing date!
We think you need these skills to ace Assesor in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping people shine through. We want to see how you connect with the role of Assessor and why you’re excited about making a difference in the community.
Be Organised:Make sure your application is well-structured and easy to read. We appreciate an organised approach, so use clear headings and bullet points where necessary to highlight your skills and experiences.
Highlight Relevant Skills:Don’t forget to showcase your IT skills and any experience you have with advice services. Even if you haven’t worked in a similar role before, we value transferable skills, so make sure to mention those!
Apply Early:We encourage you to apply as soon as possible through our website. The sooner you submit your application, the better your chances are of being considered, as we may close applications early if we find suitable candidates.
How to prepare for a job interview at Citizens Advice Hammersmith and Fulham
✨Know Your Stuff
Familiarise yourself with the services offered by Citizens Advice Hammersmith and Fulham. Understand the common issues clients face, like welfare benefits, debt, housing, and employment. This knowledge will help you answer questions confidently and show your passion for helping others.
✨Practice Active Listening
During the interview, demonstrate your ability to listen sensitively and ask relevant questions. Role-play with a friend or family member to practice getting to the root of issues. This will showcase your skills in empowering clients and maintaining control during conversations.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage information and keep records accurately. Bring examples of how you've organised data or handled multiple tasks in previous roles. This will highlight your structured approach, which is crucial for an Assessor.
✨Tech Savvy is Key
Brush up on your IT skills, especially with databases and navigating websites. Be ready to discuss any relevant experience you have with technology in your previous jobs. This will reassure the interviewers that you can handle the digital aspects of the role with ease.
