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- Tasks: Help people navigate challenges by providing advice and support.
- Company: Join Citizens Advice Hammersmith and Fulham, a leading community support provider.
- Benefits: Gain valuable skills, access resources, and receive support from a dedicated team.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Organised, good listener, and IT savvy; experience in advice is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of generalist advice services in Hammersmith and Fulham. We help approximately 18,000 people each year with free, confidential, and impartial advice on a wide range of issues.
Our Assessors are the first point of contact for anyone in the community that contacts us by phone or in person. The Assessor establishes what the issue is, ensures that all relevant information is collected, provides information and advice, and identifies the best next steps, ensuring clients are directed to the appropriate Citizens Advice Hammersmith and Fulham (CAHF) advice project, or external agency.
Successful candidates will be supported by our supervisory team to develop the skills needed to succeed and thrive in the role as well as having access to our wealth of resources. This role requires a passion for helping people to work through many challenging situations.
Applicants must demonstrate the following:
- Organised focused approach, with the ability to accurately record information.
- An ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
- Good IT skills, especially the ability to use databases and navigate websites.
- Ideally you will have experience of delivering advice (Welfare benefits, debt, housing and employment) but transferable skills and experience will be considered.
To apply, visit our website via the apply button. We reserve the right to close the applications earlier if suitable candidates are found. If suitable candidates are found, we encourage early applications.
Closing Date: 12 Noon Wednesday 20th May 2026
Interview & Test: Friday 22nd May 2026
Locations
Assesor in Hammersmith, London employer: Citizens Advice Hammersmith and Fulham
Contact Detail:
Citizens Advice Hammersmith and Fulham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assesor in Hammersmith, London
✨Tip Number 1
Get to know the organisation! Research Citizens Advice Hammersmith and Fulham, their values, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in helping the community.
✨Tip Number 2
Practice your listening skills! As an Assessor, you'll need to understand clients' issues deeply. Try role-playing with a friend or family member to hone your questioning techniques and ensure you can empathise while maintaining control of the conversation.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with databases and online resources relevant to the role. You could even create a mock database to demonstrate your ability to organise information effectively during your interview.
✨Tip Number 4
Apply early through our website! We might close applications sooner if we find the right candidates, so don’t wait until the last minute. Plus, applying early gives you a better chance to stand out from the crowd!
We think you need these skills to ace Assesor in Hammersmith, London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people! In your application, share any experiences where you've made a difference in someone's life. This will help us understand your motivation and fit for the Assessor role.
Be Organised: We love a well-structured application! Make sure to clearly outline your skills and experiences that match the job description. Use bullet points or headings to make it easy for us to read and find the information we need.
Highlight Relevant Skills: Don’t forget to mention your IT skills and any experience with databases. If you’ve worked in advice roles before, share those stories! We want to know how your background can help you thrive as an Assessor.
Apply Early: Remember, we might close applications early if we find the right candidates. So, don’t wait until the last minute! Head over to our website and submit your application as soon as you can.
How to prepare for a job interview at Citizens Advice Hammersmith and Fulham
✨Know Your Stuff
Familiarise yourself with the services offered by Citizens Advice Hammersmith and Fulham. Understand the common issues clients face, like welfare benefits, debt, housing, and employment. This knowledge will help you answer questions confidently and show your passion for helping others.
✨Practice Active Listening
During the interview, demonstrate your ability to listen sensitively and ask relevant questions. You might be asked to role-play a scenario where you need to gather information from a client. Show that you can maintain structure while being empathetic and supportive.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and keep track of information. You could be asked about your experience with databases or how you ensure accurate record-keeping. Share specific examples from your past roles that highlight your organisational abilities.
✨Be Ready for a Test
Since there's a test on the interview day, brush up on your IT skills and practice navigating websites and databases. Familiarise yourself with common software used in advice services. This will not only help you in the test but also show your readiness for the role.