At a Glance
- Tasks: Help people navigate challenges by providing advice and support in various areas.
- Company: Join Citizens Advice Hammersmith and Fulham, a leading community support provider.
- Benefits: Gain valuable skills, receive support from supervisors, and access extensive resources.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Organised, good listener, IT savvy, and ideally experienced in delivering advice.
The predicted salary is between 25000 - 30000 € per year.
Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of generalist advice services in Hammersmith and Fulham. We help approximately 18,000 people each year with free, confidential, and impartial advice on a wide range of issues.
Our Assessors are the first point of contact for anyone in the community that contacts us by phone or in person. The Assessor establishes what the issue is, ensures that all relevant information is collected, provides information and advice, and identifies the best next steps, ensuring clients are directed to the appropriate Citizens Advice Hammersmith and Fulham (CAHF) advice project, or external agency.
Successful candidates will be supported by our supervisory team to develop the skills needed to succeed and thrive in the role as well as having access to our wealth of resources. This role requires a passion for helping people to work through many challenging situations.
Applicants must demonstrate the following:
- Organised focused approach, with the ability to accurately record information.
- An ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
- Good IT skills, especially the ability to use databases and navigate websites.
- Ideally you will have experience of delivering advice (Welfare benefits, debt, housing and employment) but transferable skills and experience will be considered.
To apply, visit our website via the apply button. We reserve the right to close the applications earlier if suitable candidates are found. Closing Date: 12 Noon Wednesday 20th May 2026. Interview & Test: Friday 22nd May 2026.
Assesor employer: Citizens Advice Hammersmith and Fulham
Citizens Advice Hammersmith and Fulham is an exceptional employer dedicated to making a positive impact in the community. With a supportive work culture that prioritises employee development, our Assessors receive comprehensive training and access to valuable resources, ensuring they are well-equipped to assist clients effectively. Working here not only offers the chance to help individuals navigate challenging situations but also provides opportunities for personal growth and professional advancement in a rewarding environment.
Contact Detail:
Citizens Advice Hammersmith and Fulham Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assesor
✨Tip Number 1
Get to know the organisation! Research Citizens Advice Hammersmith and Fulham, their values, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in helping the community.
✨Tip Number 2
Practice your listening and questioning skills. Role-play with a friend or family member to simulate client interactions. This will help you feel more confident when it comes to understanding clients' needs and providing the right advice.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights into the role and the organisation, plus you might get some insider tips on the interview process.
✨Tip Number 4
Apply through our website as soon as possible! The sooner you submit your application, the better your chances are of landing an interview. Plus, it shows your enthusiasm for the role and the organisation.
We think you need these skills to ace Assesor
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. It’s packed with info on what we’re looking for in an Assessor, so make sure you understand the key responsibilities and skills required.
Showcase Your Skills:When filling out your application, highlight your relevant skills and experiences. If you've got experience in delivering advice or using IT systems, let us know! We want to see how you can bring your unique strengths to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your responses well. This will help us see your organised approach right from the start!
Apply Early!:Don’t wait until the last minute to submit your application. We might close applications early if we find suitable candidates, so get your application in through our website as soon as you can!
How to prepare for a job interview at Citizens Advice Hammersmith and Fulham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assessor role at Citizens Advice Hammersmith and Fulham. Familiarise yourself with their services and the types of issues clients face. This will help you demonstrate your passion for helping people and show that you're ready to hit the ground running.
✨Practice Your Listening Skills
As an Assessor, you'll need to use sensitive listening and questioning skills. Practice active listening techniques before your interview. You could even role-play with a friend to get comfortable with asking open-ended questions and summarising what you've heard. This will showcase your ability to empower clients during the interview.
✨Showcase Your Organisational Skills
Being organised is key in this role. Prepare examples from your past experiences where you successfully managed information or helped clients navigate complex situations. Bring these examples to the interview to illustrate how you can maintain structure and control while providing advice.
✨Brush Up on IT Skills
Since good IT skills are essential, make sure you're comfortable using databases and navigating websites. If you have experience with specific software or tools relevant to the role, mention them during the interview. This will reassure the interviewers that you can handle the technical aspects of the job with ease.
