At a Glance
- Tasks: Help clients understand their social welfare rights and improve their quality of life.
- Company: Join a dedicated team focused on community support and empowerment.
- Benefits: Full-time role with flexible hours, including weekends, to meet client needs.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by providing essential guidance and support.
- Qualifications: Experience in client-facing roles and a passion for social welfare.
The predicted salary is between 28800 - 48000 £ per year.
About the role
As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. Y ou will play a key role in our mission to promote equality and social change.
What you’ll be doing
You will handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.
Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! I f you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
START DATE: 10th August 2026
HOURS: Full time/Part time will be considered. Hours worked Monday - Sunday to support 7-day service
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Social Welfare Adviser in Gateshead employer: Citizens Advice Gateshead
Join our dedicated Help Through Hardship team, where your compassion and resilience will empower individuals facing financial challenges. We offer a supportive work culture that values empathy and personal growth, alongside flexible working hours to accommodate your lifestyle. With opportunities for professional development and the chance to make a meaningful impact in the community, this role is perfect for those looking to contribute positively while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Social Welfare Adviser in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the social welfare sector, attend community events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or mentors can help you articulate your experience and show how you can support clients effectively. Remember, confidence is key when discussing your ability to improve clients' quality of life.
✨Tip Number 3
Tailor your approach! When applying for roles, think about how your skills align with the specific needs of the Social Welfare Adviser position. Highlight your experience in client-facing roles and your understanding of social welfare rights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our Community Advice Services team.
We think you need these skills to ace Social Welfare Adviser in Gateshead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for social welfare shine through! We want to see how much you care about helping others and improving their quality of life.
Tailor Your Experience:Make sure to highlight any relevant experience you have in providing client-facing information and guidance. We’re looking for evidence that you can achieve the best outcomes for clients, so be specific!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Citizens Advice Gateshead
✨Know Your Stuff
Make sure you brush up on social welfare rights and responsibilities. Familiarise yourself with the key issues like welfare benefits, employment rights, and housing regulations. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your previous client-facing roles. Think of specific examples where you’ve helped clients achieve positive outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Flexibility is Key
Since the role involves weekend working and flexibility, be ready to discuss your availability. Share any past experiences where you adapted to changing circumstances or worked outside of standard hours to support clients. This will demonstrate your commitment to providing excellent service.
✨Engage with Empathy
As a Social Welfare Adviser, empathy is crucial. During the interview, practice active listening and show that you understand the challenges clients face. Prepare to discuss how you would approach sensitive topics and provide support, as this will reflect your suitability for the role.
