Be a reassuring first point of contact and help clients reach the right support.
Why volunteer ?
You’ll provide supervised triage and administrative support to our Legal Services teams, gathering accurate information and giving caseworkers a clear, well-organised handover.
What you'll do
• Make initial calls and arrange appointments
• Explain service requirements and send appointment letters
• Conduct initial interviews and complete forms accurately
• Record instructions, set up cases and hand over to caseworkers
• Assist with agreed casework tasks
What we're looking for
• No previous advice experience is required
• Confident and compassionate when speaking with clients
• A careful listener with strong attention to detail
• Able to record and communicate information clearly
Good to knows
🕐 4 hours per week (minimum)
📅 At least 6 months commitment
💻10 hours + training
📍Davidson Building, Gateshead
🍏 Healthy food and snacks available
🚇 We will re-imburse expenses incurred
If you have free time and want to volunteer, we would love to hear from you.
Triage and Support Volunteer in Gateshead employer: Citizens Advice Gateshead
Join our dedicated Help Through Hardship team, where your compassion and resilience will empower individuals facing financial challenges. We offer a supportive work culture that values empathy and personal growth, alongside flexible working hours to accommodate your lifestyle. With opportunities for professional development and the chance to make a meaningful impact in the community, this role is perfect for those looking to contribute positively while enjoying a fulfilling career.
