At a Glance
- Tasks: Be the friendly face and voice for clients seeking help at Citizens Advice Gateshead.
- Company: Join a community-focused organisation making a real difference.
- Benefits: Earn £25,880 FTE, with part-time hours mainly on weekends.
- Other info: Start date is 1st July 2026; be part of a dedicated team!
- Why this job: Use your people skills to create a welcoming environment and support those in need.
- Qualifications: Experience in reception or customer service, strong communication, and admin skills.
The predicted salary is between 25880 - 25880 £ per year.
At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services.
From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day. This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.
What you’ll bring:
- A warm, professional and approachable manner
- Experience in reception, customer service or another front-facing role
- Strong communication and admin skills
- Confidence handling sensitive information with care
- The ability to stay calm, organised and helpful under pressure
What we offer:
- £25,880 FTE per annum
- Part-time hours
- Mainly weekend working
- A chance to be part of a team making a real difference in the community
- Start date: 1st July 2026
If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.
Receptionist in Gateshead employer: Citizens Advice Gateshead
At Citizens Advice Gateshead, we pride ourselves on fostering a supportive and inclusive work culture where every team member plays a vital role in making a positive impact in the community. As a Receptionist, you will enjoy part-time hours with a competitive salary, while also benefiting from opportunities for personal growth and development within a dedicated team. Join us in creating a welcoming environment that truly values your contributions and enhances the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Gateshead
✨Tip Number 1
Make sure to showcase your people skills during the interview. We want to see how you interact with others, so practice friendly greetings and responses. Remember, you're the first face clients will see!
✨Tip Number 2
Prepare for common reception scenarios. Think about how you'd handle a busy day or a difficult client. We love candidates who can stay calm under pressure and show us their problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your organisational skills! We need someone who can keep things running smoothly, so share examples of how you've managed multiple tasks in previous roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Receptionist in Gateshead
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who can create a welcoming environment.
Highlight Relevant Experience:Make sure to showcase any previous experience in reception or customer service roles. We love seeing how your skills can translate into making a difference at Citizens Advice Gateshead, so give us examples of how you've handled enquiries or supported teams.
Attention to Detail is Key:As a Receptionist, being organised and detail-oriented is crucial. Double-check your application for any typos or errors before submitting it. A polished application reflects your ability to stay calm and organised under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Gateshead
✨Show Your People Skills
As a Receptionist, your ability to connect with people is crucial. During the interview, demonstrate your friendly and approachable nature. Share examples of how you've successfully handled customer interactions or resolved conflicts in previous roles.
✨Be Organised and Detail-Oriented
This role requires strong organisational skills. Prepare for the interview by bringing a well-organised portfolio that includes your CV, references, and any relevant certifications. Discuss how you manage tasks and prioritise effectively, especially in busy environments.
✨Practice Handling Sensitive Information
Since you'll be dealing with sensitive information, it's important to convey your understanding of confidentiality. Be ready to discuss scenarios where you've had to handle sensitive data and how you ensured it was managed with care and professionalism.
✨Stay Calm Under Pressure
The ability to remain calm and helpful during stressful situations is key for this role. Prepare for potential situational questions that assess how you would react under pressure. Share specific instances from your past experiences where you maintained composure and provided excellent service.
