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- Tasks: Support advisers and clients with administrative tasks and manage enquiries.
- Company: CEDA Debt Service, dedicated to making a real difference in people's lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a reliable team committed to quality and confidentiality.
- Why this job: Be the first point of contact and help people navigate financial challenges.
- Qualifications: Experience in administration or customer service, strong IT skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Are you an organised, calm, and people-focused administrator who enjoys supporting services that make a real difference? We’re looking for an Administrator to join our CEDA Debt Service, providing high-quality administrative support to advisers, managers, and clients. You’ll play a key role in keeping the service running smoothly, acting as a first point of contact for clients and supporting case management and service delivery.
What you'll be doing:
- Support advisers with referrals, appointments, case records, and reporting
- Act as a first point of contact for clients by phone and email
- Manage enquiries, triage queries, and support appointment demand
- Maintain accurate records in line with funding and quality requirements
- Provide reception cover and general office administration
What we're looking for:
- Recent experience in an administrative or customer-facing role
- Strong IT and organisational skills with great attention to detail
- Confidence communicating with clients, including in challenging situations
- A commitment to confidentiality, quality, and our values
If you’re a reliable administrator who wants to support a service that helps people through financial difficulty, we’d love to hear from you.
Administrator in Gateshead employer: Citizens Advice Gateshead
Contact Detail:
Citizens Advice Gateshead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an admin role. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it’s crucial to sound confident and calm. Try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your organisational skills! When you get the chance to chat with potential employers, share examples of how you've managed multiple tasks or kept records in previous roles. It’ll show them you’re the organised admin they need.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Administrator in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience in administrative or customer-facing roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your organisational prowess and attention to detail!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about supporting services that make a difference. Share specific examples of how you've handled challenging situations with clients, as this will show us your confidence and people-focused approach.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the Administrator role. Remember, we’re looking for someone who can manage enquiries effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Citizens Advice Gateshead
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrator in the CEDA Debt Service. Familiarise yourself with the key tasks like supporting advisers and managing enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. Think about times when you successfully managed multiple tasks or maintained accurate records. Sharing these stories will illustrate your capability to keep the service running smoothly.
✨Practice Client Communication Scenarios
Since you'll be acting as a first point of contact for clients, practice how you would handle various client interactions, especially challenging situations. Role-playing these scenarios can boost your confidence and help you articulate your approach during the interview.
✨Emphasise Your Commitment to Confidentiality
Given the sensitive nature of the work, it's crucial to express your understanding of confidentiality and quality standards. Be ready to discuss how you've handled confidential information in previous roles and why it matters to you. This will show that you align with the company's values.