At a Glance
- Tasks: Provide tailored social welfare advice to local residents via phone.
- Company: A charity dedicated to promoting equality and social change.
- Benefits: Flexible hours, training provided, and a chance to make a real difference.
- Other info: Meet the team day for candidates to experience our work firsthand.
- Why this job: Join a mission-driven team and help empower your community.
- Qualifications: Experience in advising on complex issues and excellent communication skills.
The predicted salary is between 25000 - 32000 € per year.
Are you an excellent communicator with a passion for helping others? We have the perfect opportunity!
About the role
As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.
What you'll be doing
- You will handle inquiries primarily through phone contact offering tailored advice on a wide range of topics.
- We are seeking someone with experience in advising on complex issues.
- We will provide you with training so you are able to gain the knowledge you will require to excel in this role.
- Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
We will be holding interviews on a rolling basis so early application is recommended.
Hours: Full time/Part time will be considered.
Adviser employer: Citizens Advice Gateshead
Join a dedicated team that values communication and compassion, where your role as a Social Welfare Contact Centre Adviser will directly contribute to promoting equality and social change in the community. We offer a supportive work culture with comprehensive training and opportunities for personal growth, ensuring you have the tools needed to excel in advising local residents on complex issues. With flexible working hours and a commitment to our charity’s values, this is an excellent opportunity for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser
✨Tip Number 1
Get to know the organisation! Research their mission and values so you can show how your passion for helping others aligns with theirs. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves advising over the phone, try role-playing with a friend or family member. This will help you feel more confident when handling inquiries.
✨Tip Number 3
Don’t be shy about showcasing your experience! Prepare examples of complex issues you've advised on in the past. This will demonstrate your capability and make a strong impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, early applications are encouraged, so don’t wait too long to submit yours!
We think you need these skills to ace Adviser
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others shine through in your application. Share any relevant experiences that highlight your commitment to social welfare and how you align with our charity’s values.
Tailor Your Application:Make sure to customise your CV and cover letter for the Adviser role. Highlight your communication skills and any experience you have in advising on complex issues, as this is key for us.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Early!:Since we’re interviewing on a rolling basis, don’t wait around! Get your application in through our website as soon as possible to increase your chances of joining our amazing team.
How to prepare for a job interview at Citizens Advice Gateshead
✨Know Your Stuff
Make sure you brush up on social welfare topics and the specific issues you might be advising on. Familiarise yourself with common inquiries and think about how you would approach them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Adviser, communication is key! Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing complex issues in a straightforward way.
✨Align with Their Values
Research the charity’s mission and values thoroughly. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of promoting equality and social change. This will demonstrate your commitment to their cause.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your genuine interest in the role and the organisation. You could ask about the training process or how they measure success in providing support to clients. It’s a great way to engage with the interviewers!
