This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients.
Main duties and responsibilities include:
- greeting clients and other visitors
- monitoring the CCTV of the waiting room from the main office
- operating the reception area, liaising between clients and advisers
- monitoring client numbers and waiting times
- maintaining the reception area
- typing letters and memos.
- creating forms and posters
- filing
- photocopying, scanning and laminating
- answering the telephone, taking messages where appropriate
- contacting clients to remind them of appointments
- ordering stationery and other necessary items
- ordering and organising leaflets
Confidentiality within the reception area, as elsewhere, is essential. Client matters are not discussed in the waiting room and it is not the receptionist’s role to assist clients with their enquiries
We are currently looking for people to cover Monday (all day), Tuesday or Wednesday afternoon sessions which are 1pm till 4pm.
Individuals as well as undertaking reception duties will be asked to undertake some Admin duties when Reception is not busy
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'Volunteer Reception and Admin Support in Epsom employer: Citizens Advice Epsom & Ewell
Citizens Advice Epsom & Ewell is an excellent employer that values community engagement and offers a supportive work culture where volunteers can make a meaningful impact. With opportunities for personal growth and development, you will be part of a dedicated team that fosters collaboration and inclusivity, all while serving the local community in a welcoming environment.
Contact Details:
Citizens Advice Epsom & Ewell Recruitment Team
