At a Glance
- Tasks: Be the friendly face of our bureau, greeting clients and managing the reception area.
- Company: A community-focused organisation dedicated to helping others.
- Benefits: Gain valuable experience, develop admin skills, and make a difference in your community.
- Other info: Flexible shifts available on Mondays, Tuesdays, or Wednesdays.
- Why this job: Join us to enhance your communication skills while supporting those in need.
- Qualifications: No specific qualifications needed, just a positive attitude and willingness to learn.
This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients.
Main duties and responsibilities include
- greeting clients and other visitors
- monitoring the CCTV of the waiting room from the main office
- operating the reception area, liaising between clients and advisers
- monitoring client numbers and waiting times
- maintaining the reception area
- typing letters and memos.
- creating forms and posters
- filing
- photocopying, scanning and laminating
- answering the telephone, taking messages where appropriate
- contacting clients to remind them of appointments
- ordering stationery and other necessary items
- ordering and organising leaflets
Confidentiality within the reception area, as elsewhere, is essential.
Client matters are not discussed in the waiting room and it is not the receptionist's role to assist clients with their enquiries
We are currently looking for people to cover Monday (all day), Tuesday or Wednesday afternoon sessions which are 1pm till 4pm.
Individuals as well as undertaking reception duties will be asked to undertake some Admin duties when Reception is not busy
'Volunteer Reception and Admin Support in Epsom employer: Citizens Advice Epsom & Ewell
As a Volunteer Reception and Admin Support, you will be part of a welcoming and supportive team dedicated to making a positive impact in the community. Our organisation values collaboration and offers a nurturing work culture where volunteers can develop their skills and gain valuable experience in administration and client interaction. Located in a vibrant area, this role not only provides meaningful engagement but also fosters personal growth and the opportunity to contribute to important community services.
Contact Details:
Citizens Advice Epsom & Ewell Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 'Volunteer Reception and Admin Support in Epsom
✨Join Community Groups
Get involved in local community forums or online groups related to customer support. Websites like Meetup or Facebook groups often host gatherings or discussions where you can meet others in the field and find volunteer opportunities.
✨Volunteer at Events
Look for local events or non-profits that might need extra support. Many organisations host workshops, conferences, or community events, and volunteering there can help you gain practical experience while making great connections.
✨Leverage Your Network
Don’t hesitate to ask friends or connections if they know of any volunteering opportunities in customer support. Word-of-mouth can often lead you to hidden gems that may not be advertised openly.
✨Make Your Passion Visible
Consider starting a blog or social media account where you share insights about customer support. This not only showcases your enthusiasm for the field but can also catch the eye of potential organisations looking for volunteers. Plus, check out our website to find specific volunteering opportunities with Citizens Advice Epsom & Ewell!
We think you need these skills to ace 'Volunteer Reception and Admin Support in Epsom
Some tips for your application 🫡
Show Your Passion for Helping Others:When applying for a volunteer role in customer support, it's all about demonstrating your enthusiasm for assisting customers. Share personal experiences where you've helped someone solve a problem or feel more confident. This helps us see your genuine desire to make a difference!
Highlight Your Communication Skills:Customer support is all about clear communication, so make sure to showcase your skills in this area. In your application, mention any relevant experiences, such as previous customer service roles, training, or even volunteer work where you've had to engage with customers or clients directly.
Be Ready to Adapt:When working with customer support, you never know what kind of queries might come your way. Mention your flexibility and ability to learn quickly in your application. We want to see that you're ready to tackle different challenges and adapt your approach as needed!
Share Your Availability:Being a volunteer means you likely have other commitments, so it’s super helpful to specify when you're available to help out in customer support. Let us know your preferred hours or days; it’ll make coordinating schedules a lot easier for everyone involved!
How to prepare for a job interview at Citizens Advice Epsom & Ewell
✨Show Your Passion for Helping Others
As a volunteer in customer support, it's all about the vibe! Let your genuine enthusiasm for helping people shine through in the interview. Share experiences where you've gone the extra mile for someone—this will really resonate with Citizens Advice Epsom & Ewell's mission and show them you're the right fit.
✨Demonstrate Your Communication Skills
In customer support, stellar communication is key. Prepare to talk about situations where you handled difficult customers or resolved complaints effectively. Maybe even involve role-play scenarios during the interview to showcase your speaking and listening skills. This practical demonstration speaks volumes!
✨Familiarise Yourself with Common Support Tools
Brush up on common customer support software like Zendesk or Freshdesk before the interview. Even as a volunteer, knowing your way around these tools will give you an edge. It shows you're proactive and ready to jump in without needing too much training.
✨Align Your Values with the Company's Mission
Volunteering is often about shared values. Take the time to really understand what Citizens Advice Epsom & Ewell stands for and how your own values align with theirs. Discussing this alignment in the interview can make a powerful impact, showing that you’re not just in it for experience, but genuinely care about the role.
