At a Glance
- Tasks: Deliver client-focused debt management advice and supervise volunteer casework.
- Company: Join a nationally recognised charity committed to employee development.
- Benefits: Enjoy a 6% pension contribution, personal training, and an employee assistance scheme.
- Other info: Work in a supportive environment with amazing colleagues and growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Accredited Debt Case Worker with strong communication and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Role purpose: To deliver comprehensive, client-focused debt management advice and supervision.
Key responsibilities:
- Manage debt casework with professionalism and care.
- Attend weekly outreach sessions and fulfil funder obligations.
- Supervise volunteer debt case work and complete a monthly debt IFR.
- In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed.
- Contribute to reporting for CAEW and our funders, including FCA and Consumer Duty requirements.
Other:
- Attend regular meetings of paid staff and volunteers as required.
- Ensure that Citizens Advice and the office's policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted.
- Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office.
- Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post.
Person specification
Essential:
- Accredited (MaPS/Wiseradviser) Debt Case Worker/Specialist.
- A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen's Advice.
- Experience of working to prescribed quality standards.
- Ability to communicate effectively both orally and in writing.
- Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- A flexible approach and the ability and willingness to work as part of a team.
- Ability to monitor and maintain recording systems and procedures, using IT as appropriate.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
Desired:
- Experience of supervising staff or volunteer workers to achieve required standards.
- Approved DRO Intermediary.
Staff Benefits:
- 6% Employer Pension Contribution.
- Employee Assistance Scheme.
- Ongoing personal training and development.
- A company that is committed to its employees, valuing their knowledge, creativity, and flexibility.
- The chance to work with amazing people and a nationally recognised charity.
Debt Specialist / Supervisor in Surrey employer: Citizens Advice Elmbridge (West)
As a Debt Specialist/Supervisor at our organisation, you will be part of a dedicated team within a nationally recognised charity that prioritises employee development and well-being. We offer a supportive work culture with ongoing training opportunities, a generous pension contribution, and an Employee Assistance Scheme, ensuring that you can thrive both personally and professionally while making a meaningful impact in the community.
Contact Details:
Citizens Advice Elmbridge (West) Recruitment Team
