At a Glance
- Tasks: Deliver client-focused debt management advice and supervise volunteer casework.
- Company: Join a nationally recognised charity committed to employee development.
- Benefits: Enjoy a 6% pension contribution, personal training, and an employee assistance scheme.
- Other info: Dynamic environment with opportunities for personal growth and collaboration.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Accredited Debt Case Worker with strong communication and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Role purpose:
To deliver comprehensive, client-focused debt management advice and supervision.
Key responsibilities:
- Manage debt casework with professionalism and care.
- Attend weekly outreach sessions and fulfil funder obligations.
- Supervise volunteer debt case work and complete a monthly debt IFR.
- In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed.
- Contribute to reporting for CAEW and our funders, including FCA and Consumer Duty requirements.
Other:
- Attend regular meetings of paid staff and volunteers as required.
- Ensure that Citizens Advice and the office's policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted.
- Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office.
- Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post.
Person specification
Essential:
- Accredited (MaPS/Wiseradviser) Debt Case Worker/Specialist.
- A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen's Advice.
- Experience of working to prescribed quality standards.
- Ability to communicate effectively both orally and in writing.
- Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- A flexible approach and the ability and willingness to work as part of a team.
- Ability to monitor and maintain recording systems and procedures, using IT as appropriate.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
Desired:
- Experience of supervising staff or volunteer workers to achieve required standards.
- Approved DRO Intermediary.
Staff Benefits:
- 6% Employer Pension Contribution.
- Employee Assistance Scheme.
- Ongoing personal training and development.
- A company that is committed to its employees, valuing their knowledge, creativity, and flexibility.
- The chance to work with amazing people and a nationally recognised charity.
Debt Specialist / Supervisor employer: Citizens Advice Elmbridge (West)
As a Debt Specialist/Supervisor at Citizens Advice, you will be part of a dedicated team that values professionalism and care in delivering client-focused debt management advice. Our supportive work culture fosters personal growth through ongoing training and development, while our commitment to employee well-being is reflected in benefits like a 6% employer pension contribution and an Employee Assistance Scheme. Join us in making a meaningful impact within the community, working alongside passionate individuals in a nationally recognised charity.
Contact Details:
Citizens Advice Elmbridge (West) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Specialist / Supervisor
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice Elmbridge (West).
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice Elmbridge (West).
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice Elmbridge (West).
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice Elmbridge (West). Apply directly through us to stand out!
We think you need these skills to ace Debt Specialist / Supervisor
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice Elmbridge (West). Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Debt Specialist / Supervisor, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice Elmbridge (West)
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice Elmbridge (West). Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
