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- Tasks: Provide confidential welfare benefits advice and manage a caseload of clients.
- Company: Supportive organisation prioritising staff wellbeing and development.
- Benefits: Competitive salary, flexible hours, and opportunities for learning and progression.
- Why this job: Make a real difference in people's lives while working in a compassionate environment.
- Qualifications: Experience in welfare benefits advice and ability to work autonomously.
- Other info: Hybrid working options available across Dudley and Wolverhampton.
The predicted salary is between 28000 - 31000 £ per year.
To deliver a high-quality, confidential welfare benefits advice and casework service to clients in line with contractual requirements and organisational standards. You will be an experienced welfare benefits adviser who is able to work with a high degree of autonomy and manage an ongoing benefits caseload.
Working with Us
- Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
- We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
- We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
- We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
- Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
- Salaries dependent on skills and experience.
- Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit: to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email: If you require any information in an alternative format, please let us know, we're happy to help.
We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Welfare Benefits Caseworker employer: Citizen's Advice Dudley and Wolverhampton
Contact Detail:
Citizen's Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Caseworker
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare benefits sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits casework. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share specific examples of how you've made a difference in clients' lives, as this aligns perfectly with our values of compassion and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our supportive and collaborative culture.
We think you need these skills to ace Welfare Benefits Caseworker
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description and person specification. We want to see how your skills match what we're looking for, so make sure you highlight relevant experience in your application.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Keep it concise but impactful—up to two sides of A4. We’re keen to see how your background aligns with our 4Cs values: Connect, Change, Compassionate, and Committed.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that are most relevant to the Welfare Benefits Caseworker role. We love seeing how you can bring your unique flair to our team.
Submit Early and Follow Up: We might close the application early if we get enough interest, so don’t wait! Submit your application through our website as soon as you can. If you have any questions, feel free to reach out—we're here to help!
How to prepare for a job interview at Citizen's Advice Dudley and Wolverhampton
✨Know Your Stuff
Make sure you brush up on welfare benefits legislation and casework practices. Familiarise yourself with the specific requirements of the role and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Compassion
As a Welfare Benefits Caseworker, empathy is key. Prepare examples that demonstrate your ability to connect with clients and provide compassionate support. This will show that you embody the organisation's values.
✨Highlight Your Autonomy
Since the role requires a high degree of autonomy, be ready to share instances where you've successfully managed your own caseload. Discuss how you prioritised tasks and made decisions independently.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation’s culture and how they support staff wellbeing. This not only shows your interest but also helps you gauge if it’s the right fit for you.
