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- Tasks: Provide confidential employment law advice and support to clients facing various issues.
- Company: Citizens Advice Dudley & Wolverhampton, dedicated to making a difference in local communities.
- Benefits: Competitive salary, flexible hours, hybrid working, and opportunities for personal development.
- Why this job: Make a real impact by helping people navigate their employment challenges.
- Qualifications: Experience in employment law advice and strong interpersonal skills required.
- Other info: Supportive culture prioritising staff wellbeing and diversity.
The predicted salary is between 22400 - 24840 £ per year.
At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
This role provides comprehensive, confidential employment law advice and support to clients. You will provide ongoing casework, helping clients resolve employment issues through tailored advice and support on matters such as grievances, conduct and discipline, long-term sickness, appeals, settlement agreements, and employment tribunals. You will manage a caseload, taking responsibility for delivering individual targets and positive outcomes, while acting as an advisor, advocate, and representative to ensure clients have the best possible access to employment advice.
About You
- Demonstrable experience providing employment law advice or relevant legal casework
- Proven ability to deal with sensitive issues and competing demands with professional judgement, tact and diplomacy
- The ability to work methodically within defined systems and to maintain accurate written and statistical records, where required
- Strong interpersonal skills with the ability to deal with people at all levels appropriately
- Demonstrates an ongoing and proactive commitment to own learning and personal development to meet the needs of their role
Working with Us
- Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
- We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
- We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
- We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
- Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
- Salaries dependent on skills and experience.
- Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website).
Closing Date: Monday 9th March 2026 at 9am. We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.
Employment Law Caseworker employer: Citizens Advice Dudley and Wolverhampton
Contact Detail:
Citizens Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Law Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the employment law field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. At Citizens Advice, they value compassion and commitment, so be ready to share examples of how you've demonstrated these traits in your previous roles.
✨Tip Number 3
Practice your casework scenarios! Think about common employment law issues and how you would advise clients. This will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, make sure your CV and personal statement highlight your relevant experience and passion for helping others.
We think you need these skills to ace Employment Law Caseworker
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see how your skills and experience align with what we're looking for, so make sure you highlight relevant points in your application.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your background and experiences make you a great fit for the Employment Law Caseworker role. Keep it concise but impactful, and don’t forget to connect your experiences to our 4Cs values.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant employment law experience and skills that match the job requirements. We love seeing how you’ve dealt with sensitive issues and managed competing demands in your previous roles.
Submit Early and Follow Up: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get enough applications. Once you’ve sent it off, feel free to follow up if you have any questions or just want to check in. We’re here to help!
How to prepare for a job interview at Citizens Advice Dudley and Wolverhampton
✨Know Your Employment Law
Brush up on key employment law concepts relevant to the role. Be prepared to discuss specific cases or scenarios where you've applied your knowledge, as this will show your expertise and confidence in handling sensitive issues.
✨Demonstrate Compassion and Commitment
During the interview, share examples that highlight your compassionate approach to client interactions. Show how you’ve gone above and beyond to support clients in difficult situations, aligning with the organisation's values of compassion and commitment.
✨Showcase Your Case Management Skills
Be ready to talk about your experience managing a caseload. Discuss how you prioritise tasks, maintain accurate records, and ensure positive outcomes for clients. This will demonstrate your methodical approach and ability to handle competing demands.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, ongoing training opportunities, and how the organisation measures success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
