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- Tasks: Provide confidential welfare benefits advice and manage a caseload to support clients.
- Company: Join Citizens Advice Dudley & Wolverhampton, a compassionate organisation making a real difference.
- Benefits: Competitive salary, flexible hours, hybrid working, and opportunities for personal growth.
- Why this job: Make a tangible impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
- Other info: Diverse team culture with a focus on staff wellbeing and career progression.
The predicted salary is between 24000 - 36000 £ per year.
At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
To deliver a high-quality, confidential welfare benefits advice and casework service to clients in line with contractual requirements and organisational standards. You will be an experienced welfare benefits adviser who is able to work with a high degree of autonomy and manage an ongoing benefits caseload.
About You
- Experience of delivering welfare benefits advice work within the last three years, or demonstrable equivalent experience in a related advice role
- Excellent administrative, planning and organisational skills and the ability to work to tight deadlines on a range of tasks at any one time and to manage time effectively and under own initiative
- Strong verbal communication skills, including active listening and the ability to communicate effectively with a wide range of people using face-to-face, telephone and digital methods
- Ability to work collaboratively within a team, contributing positively to a supportive working environment
Working with Us
- Our work is guided by our 4Cs values: Connect, Change, Compassionate, Committed.
- We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
- We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
- We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
- Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
- Salaries dependent on skills and experience.
- Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website).
Closing Date: Monday 9th March 2026 at 9am. We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.
Welfare Benefits Caseworker in Dudley employer: Citizens Advice Dudley and Wolverhampton
Contact Detail:
Citizens Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Caseworker in Dudley
✨Tip Number 1
Network like a pro! Reach out to people in the welfare benefits sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits casework. Think about your past experiences and how they align with the role at Citizens Advice. We want to see your passion and commitment shine through!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or online, highlight your experience in delivering welfare benefits advice. Use specific examples that demonstrate your ability to make a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Make sure your CV and personal statement are tailored to the role, reflecting how you embody our 4Cs values: Connect, Change, Compassionate, and Committed.
We think you need these skills to ace Welfare Benefits Caseworker in Dudley
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you understand the key responsibilities and skills required for the Welfare Benefits Caseworker role.
Tailor Your CV and Personal Statement: Don’t just send us a generic CV! Highlight your relevant experience in welfare benefits advice and showcase how your skills align with our values of Connect, Change, Compassionate, and Committed. Make it personal and specific to the role.
Be Clear and Concise: When writing your personal statement, keep it clear and to the point. We want to see how your experience meets the requirements, so avoid fluff and focus on what really matters. Two sides of A4 is plenty of space to shine!
Check Your Contact Details: Before hitting send, double-check that your contact details are correct. We want to reach out to you, so make sure we can easily get in touch. And remember, apply through our website for the best chance!
How to prepare for a job interview at Citizens Advice Dudley and Wolverhampton
✨Know Your Stuff
Make sure you brush up on the latest welfare benefits regulations and policies. Familiarise yourself with common issues clients face and how to address them. This will show your expertise and commitment to providing high-quality advice.
✨Showcase Your Compassion
During the interview, highlight your experience in delivering compassionate support. Share specific examples of how you've helped clients navigate their challenges, demonstrating your ability to connect and empathise with their situations.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be ready to discuss how you've worked effectively within a team. Share instances where you've contributed positively to a supportive environment, showing that you value teamwork and can thrive in a collaborative culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might ask about their approach to staff wellbeing or opportunities for professional development, aligning with their values.
