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- Tasks: Lead community services and deliver impactful information, advice, and guidance.
- Company: Citizens Advice Dudley & Wolverhampton, dedicated to making a difference in local communities.
- Benefits: Competitive salary, hybrid working, and opportunities for personal and professional growth.
- Why this job: Make a real impact while leading innovative community services and supporting those in need.
- Qualifications: Experience in community service delivery and team leadership during change.
- Other info: Join a diverse workforce committed to community support and development.
The predicted salary is between 32000 - 48000 £ per year.
At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
This is a newly created role as part of our plans to grow and expand our community based services. Alongside our established contracted information, advice and guidance (IAG) services (including casework) with statutory funders, we are increasingly delivering community based IAG and health and wellbeing services to reach people earlier, differently, and at greater scale.
To start with, you’ll lead some of our IAG and non-advice services, with scope to take on more as the organisation grows. We are seeking someone with the leadership and management capabilities to lead these services now, while also working with the CEO and Director of Services to identify and capitalise on new opportunities where we can make a real difference to the people and communities we serve.
- Experienced in delivering high-quality community services.
- Experience of leading teams through change, growth, or evolving service models.
We are committed to building a workforce that reflects the diversity of the communities we serve.
Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.
Travel Senior Service Manager (Permanent) in Dudley employer: Citizens Advice Dudley and Wolverhampton
Contact Detail:
Citizens Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Senior Service Manager (Permanent) in Dudley
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show us that you’re genuinely interested in making a difference in the community. Tailor your answers to reflect how your experience aligns with their mission – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more comfortable you are talking about your skills and experiences, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our organisation right there. Let’s get you on board!
We think you need these skills to ace Travel Senior Service Manager (Permanent) in Dudley
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Travel Senior Service Manager role is all about. Dive into the job description and person specification to get a feel for what we’re looking for. Tailor your application to show how your experience aligns with our needs!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to showcase your passion for community services and how your leadership skills can make a difference. Be genuine and let your personality come through – we want to see the real you!
Highlight Relevant Experience: When detailing your work history, focus on experiences that relate directly to the role. Talk about times you've led teams through change or delivered high-quality services. We love seeing concrete examples of how you've made an impact in your previous roles.
Submit Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to keep track of your application. Plus, you’ll find all the info you need about the recruitment process there. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice Dudley and Wolverhampton
✨Know the Organisation Inside Out
Before your interview, take some time to research Citizens Advice Dudley & Wolverhampton. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in making a difference in the community.
✨Showcase Your Leadership Experience
Since this role involves leading teams through change and growth, be prepared to discuss your past experiences in leadership. Share specific examples of how you've successfully managed teams or projects, particularly in community services. Highlight any challenges you faced and how you overcame them.
✨Demonstrate Your Commitment to Diversity
Citizens Advice is committed to building a diverse workforce. Be ready to talk about how you’ve promoted inclusivity in your previous roles. Discuss any initiatives you’ve led or participated in that aimed to support diverse communities, as this aligns with their values.
✨Prepare Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the organisation's future. For example, inquire about their plans for expanding community services or how they measure the impact of their work. This shows you’re not just interested in the job, but also in contributing to their mission.
