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- Tasks: Lead community services and deliver impactful information, advice, and guidance.
- Company: Citizens Advice Dudley & Wolverhampton, dedicated to supporting local communities.
- Benefits: Competitive salary, hybrid working, and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in community services and team leadership during change.
- Other info: Join a diverse team committed to community impact and service excellence.
The predicted salary is between 32000 - 42000 £ per year.
At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
This is a newly created role as part of our plans to grow and expand our community based services. Alongside our established contracted information, advice and guidance (IAG) services (including casework) with statutory funders, we are increasingly delivering community based IAG and health and wellbeing services to reach people earlier, differently, and at greater scale.
To start with, you’ll lead some of our IAG and non-advice services, with scope to take on more as the organisation grows. We are seeking someone with the leadership and management capabilities to lead these services now, while also working with the CEO and Director of Services to identify and capitalise on new opportunities where we can make a real difference to the people and communities we serve.
- Experienced in delivering high-quality community services.
- Experience of leading teams through change, growth, or evolving service models.
We are committed to building a workforce that reflects the diversity of the communities we serve.
Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.
Service Manager - Care and Support (Permanent) in Dudley employer: Citizens Advice Dudley and Wolverhampton
Contact Detail:
Citizens Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Care and Support (Permanent) in Dudley
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. We want to see your passion for making a difference in the community, so think about how your experience aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. We recommend focusing on common questions related to leadership and community service, as these will likely come up for a role like Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and our organisation there. Let’s make a difference together!
We think you need these skills to ace Service Manager - Care and Support (Permanent) in Dudley
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Service Manager role is all about. Dive into the job description and person specification to get a feel for what we’re looking for. Tailor your application to show how your experience aligns with our needs.
Show Your Passion: We want to see your commitment to making a difference in the community. Use your personal statement to share why you’re passionate about delivering high-quality services and how your values align with ours. Let your enthusiasm shine through!
Be Clear and Concise: When it comes to your CV and personal statement, clarity is key. Keep your language straightforward and avoid jargon. Highlight your relevant experience and skills in a way that’s easy for us to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive everything correctly. Plus, you can find all the details you need about the role and our organisation there.
How to prepare for a job interview at Citizens Advice Dudley and Wolverhampton
✨Know the Organisation Inside Out
Before your interview, take some time to research Citizens Advice Dudley & Wolverhampton. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in making a difference in the community.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your leadership capabilities. Prepare examples from your past experiences where you've successfully led teams through change or growth. Be ready to discuss how you can inspire and motivate others to deliver high-quality services.
✨Emphasise Compassion and Commitment
This role requires someone who is compassionate and committed to helping others. Think of specific instances where you've made a positive impact on someone's life or contributed to your community. Sharing these stories will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's future plans, team dynamics, and how they measure success in their services. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
