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- Tasks: Assess clients' needs and connect them with the right resources through various channels.
- Company: Community support organisation in Dudley focused on making a difference.
- Benefits: Flexible hours, hybrid working options, and competitive salary based on skills.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong administrative skills and a compassionate approach required.
- Other info: Join a supportive team dedicated to helping others.
The predicted salary is between 30000 - 42000 £ per year.
A community support organization in Dudley is seeking a Contact Centre Assessor to assess clients' advice needs through various communication channels. The role involves accurate data recording and directing clients to appropriate resources.
Candidates should have strong administrative skills and a compassionate approach. The position offers flexible hours with hybrid working options. Competitive salary based on skills and experience.
Impactful Contact Centre Assessor — Hybrid Role in Dudley employer: Citizens Advice Dudley and Wolverhampton
Contact Detail:
Citizens Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Impactful Contact Centre Assessor — Hybrid Role in Dudley
✨Tip Number 1
Network like a pro! Reach out to people in the community support sector, especially those who work in contact centres. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your communication skills! Since the role involves assessing clients' needs through various channels, try role-playing scenarios with friends or family. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your admin skills! Prepare examples of how you've effectively managed data or directed clients to resources in past roles. Being able to demonstrate your experience will make you stand out.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Impactful Contact Centre Assessor — Hybrid Role in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Assessor role. Highlight your administrative skills and any experience you have in assessing client needs, as this will show us you're a great fit for the position.
Show Your Compassion: In your application, let us see your compassionate side! Share examples of how you've helped others in previous roles or situations. This will resonate with our community support ethos and demonstrate that you understand the importance of empathy in this role.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon and make it easy for us to see why you’re the right candidate.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our organisation there.
How to prepare for a job interview at Citizens Advice Dudley and Wolverhampton
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Assessor. Familiarise yourself with the types of advice clients might need and the resources available to them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassionate Side
Since this role requires a compassionate approach, think of examples from your past experiences where you've helped others or shown empathy. Be ready to discuss how you would handle sensitive situations with clients, as this will highlight your suitability for the position.
✨Highlight Your Administrative Skills
Strong administrative skills are key for this role. Prepare to talk about your experience with data recording and any relevant software you've used. You could even bring along examples of your work or describe a time when your organisational skills made a difference in a previous job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and serious about contributing positively to the organisation.
