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- Tasks: Lead community services and inspire teams to make a real difference.
- Company: Citizens Advice Dudley & Wolverhampton, dedicated to supporting local communities.
- Benefits: Competitive salary, flexible hours, hybrid working, and opportunities for personal growth.
- Why this job: Join us to create impactful change and support those in need.
- Qualifications: Experience in community services and strong leadership skills required.
- Other info: Inclusive culture prioritising staff wellbeing and continuous learning.
The predicted salary is between 38000 - 45000 £ per year.
At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
This is a newly created role as part of our plans to grow and expand our community based services. Alongside our established contracted information, advice and guidance (IAG) services (including casework) with statutory funders, we are increasingly delivering community based IAG and health and wellbeing services to reach people earlier, differently, and at greater scale. To start with, you’ll lead some of our IAG and non-advice services, with scope to take on more as the organisation grows. We are seeking someone with the leadership and management capabilities to lead these services now, while also working with the CEO and Director of Services to identify and capitalise on new opportunities where we can make a real difference to the people and communities we serve.
About You
- A values led leader who embodies Change, Connect, Compassionate, and Committed in everyday leadership and decision-making.
- Experienced in delivering high-quality community services.
- Experience of leading teams through change, growth, or evolving service models.
- Excellent interpersonal skills, with the ability to inspire and motivate at all levels.
- Calm and professional when handling sensitive issues, complex demands, and periods of change.
- Committed to continuous learning and creating a positive, inclusive environment where teams can thrive.
Working with Us
- Our work is guided by our 4Cs values: Connect, Change, Compassionate, Committed.
- We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
- We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
- We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
- Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
- Salaries dependent on skills and experience.
- Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website).
Closing Date: Monday 9th March 2026 at 9am. We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.
Head of Community Services in Dudley employer: Citizens Advice Dudley and Wolverhampton
Contact Detail:
Citizens Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Community Services in Dudley
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your leadership style and how you’ve successfully led teams through change. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Head of Community Services in Dudley
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see how your skills and experience align with what we're looking for, so make sure you highlight those connections in your application.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to tell us about your journey, your values, and how they connect with our mission. Keep it concise but impactful – we love a good story!
Tailor Your CV: Don’t just send out the same CV for every application. Tailor it to reflect the specific skills and experiences that match the Head of Community Services role. We’re looking for leaders who can inspire and motivate, so make sure that comes through!
Submit Early and Follow Up: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get enough applications. Once you’ve sent it off, feel free to follow up if you have any questions – we’re here to help!
How to prepare for a job interview at Citizens Advice Dudley and Wolverhampton
✨Know Your Values
Before the interview, take some time to reflect on how your personal values align with the 4Cs: Connect, Change, Compassionate, and Committed. Be ready to share specific examples of how you've embodied these values in your previous roles, especially in community services.
✨Showcase Your Leadership Experience
Prepare to discuss your experience in leading teams through change and growth. Think of concrete examples where you inspired and motivated your team, particularly in challenging situations. This will demonstrate your capability to lead the newly created role effectively.
✨Understand the Community Needs
Research the specific challenges faced by the Dudley Borough and Wolverhampton communities. Be prepared to discuss how you would approach delivering high-quality information, advice, and guidance tailored to these needs, showing that you’re committed to making a real difference.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the organisation's future plans or how they measure success in their community services. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
