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- Tasks: Support clients with debt advice, manage caseloads, and advocate for their needs.
- Company: Citizens Advice Dudley & Wolverhampton, dedicated to community support and change.
- Benefits: Competitive salary, flexible hours, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in debt advice or related roles, strong communication, and organisational skills.
- Other info: Join a diverse team committed to compassion and community impact.
The predicted salary is between 24000 - 28000 £ per year.
At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements.
About You
- Experience of delivering debt or money advice work within the last three years, or demonstrable equivalent experience in a related advice role
- Ability to work effectively in emotionally demanding situations, demonstrating adaptability, self-awareness and professionalism
- Excellent organisational and administrative skills, with the ability to manage a caseload, prioritise work and meet tight deadlines
- Ability to communicate clearly and professionally with clients, colleagues and external partners
- To be able to work autonomously and to make decisions in the best interests of the clients and/or organisation recognising when to seek guidance or escalate appropriately
Working with Us
- Our work is guided by our 4Cs values: Connect, Change, Compassionate, Committed.
- We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
- We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
- We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
- Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
- Salaries dependent on skills and experience.
- Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website).
Closing Date: Monday 9th March 2026 at 9am. We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.
Debt Caseworker in Dudley employer: Citizen's Advice Dudley and Wolverhampton
Contact Detail:
Citizen's Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Caseworker in Dudley
✨Tip Number 1
Get to know the organisation! Research Citizens Advice Dudley & Wolverhampton and understand their values, especially the 4Cs: Connect, Change, Compassionate, and Committed. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the job description, especially around managing a debt caseload and working autonomously. Practise your responses so you can confidently demonstrate your skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! Make sure your CV and personal statement are spot on, highlighting your relevant experience and passion for helping others. The sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Debt Caseworker in Dudley
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. It’s packed with clues about what we’re looking for in a candidate. Make sure you understand the key responsibilities and requirements so you can tailor your application to match.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to highlight your relevant experience and skills. Be specific about how your background aligns with the role of Debt Caseworker and don’t forget to show your passion for helping others.
Keep It Professional but Authentic: While we want you to be professional, we also appreciate authenticity. Let your personality come through in your writing. We’re looking for committed and compassionate individuals, so don’t hesitate to share why you care about making a difference in our communities.
Submit Through Our Website: Make sure to apply through our website as instructed. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to follow the steps laid out in the recruitment pack!
How to prepare for a job interview at Citizen's Advice Dudley and Wolverhampton
✨Know Your Stuff
Make sure you brush up on the latest debt advice frameworks and regulations, like the Money and Pensions Service (MaPS) Debt Advice Quality Framework. Being able to discuss these in detail will show that you're not just familiar with the role but also committed to delivering high-quality service.
✨Show Your Compassion
As a Debt Caseworker, empathy is key. Prepare examples of how you've handled emotionally charged situations in the past. This will demonstrate your ability to connect with clients and provide the compassionate support they need.
✨Organise Your Thoughts
With the role requiring excellent organisational skills, think about how you manage your caseload. Be ready to share specific strategies or tools you use to prioritise tasks and meet deadlines, as this will highlight your ability to work autonomously.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture and the challenges faced by the organisation. This shows your genuine interest in the role and helps you assess if it’s the right fit for you, aligning with their values of connection and change.
