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- Tasks: Manage a debt caseload and advocate for clients with autonomy.
- Company: Supportive organisation prioritising staff wellbeing and development.
- Benefits: Competitive salary, flexible hours, and opportunities for learning and progression.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in debt advice and strong advocacy skills.
- Other info: Hybrid working options available across Dudley and Wolverhampton.
The predicted salary is between 28000 - 31000 £ per year.
This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements.
Working with Us:
- Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
- We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
- We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
- We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
- Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
- Salaries dependent on skills and experience.
- Hours as advertised per role, with flexibility considered where appropriate.
If you require any information in an alternative format, please let us know, we're happy to help.
We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Debt Caseworker employer: Citizen's Advice Dudley and Wolverhampton
Contact Detail:
Citizen's Advice Dudley and Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Caseworker
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt casework. Think about how you can showcase your experience and how it aligns with our values of Connect, Change, Compassionate, and Committed.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that resonate with you. Check out our website for openings that match your skills and passion for helping clients manage their debts effectively.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Debt Caseworker
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. It’s packed with clues about what we’re looking for in a candidate. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to highlight your relevant experience and skills that match the role. Keep it concise but impactful, and don’t forget to show how you embody our 4Cs values: Connect, Change, Compassionate, and Committed.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just listing duties. Use numbers or examples to demonstrate how you’ve made a difference in previous roles. This will help us see the value you can bring to our team.
Submit Early and Follow Up: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get enough applications. Once you’ve sent it off, feel free to follow up if you haven’t heard back within a week or so. We love proactive candidates!
How to prepare for a job interview at Citizen's Advice Dudley and Wolverhampton
✨Know Your Stuff
Make sure you’re well-versed in debt advice frameworks like the Money and Pensions Service (MaPS) Debt Advice Quality Framework and Financial Conduct Authority (FCA) requirements. Brush up on your knowledge of Citizens Advice Quality Standards too, as this will show you’re serious about the role.
✨Showcase Your Experience
Prepare to discuss specific cases where you've successfully managed a debt caseload. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you’ve acted as an adviser and advocate for clients.
✨Emphasise Your Values
Familiarise yourself with the 4Cs values: Connect, Change, Compassionate, and Committed. Be ready to share examples of how you embody these values in your work, as they are central to the company culture.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if the company’s culture aligns with your own values and work style.
