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- Tasks: Provide expert advice on money and energy to help clients navigate financial challenges.
- Company: Join Citizens Advice Doncaster Borough, a community-focused organisation dedicated to supporting local residents.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and community impact.
- Other info: This is a fixed-term role until March 2026, with potential for extension based on funding.
- Why this job: Make a real difference in people's lives while developing valuable skills in customer service and teamwork.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
The predicted salary is between 30000 - 42000 £ per year.
Citizens Advice Doncaster Borough is expanding its services to provide vital, community-based support to Doncaster residents facing the challenges of the rising cost of living and energy crisis. We are seeking a dedicated individual to deliver holistic and specialist Money & Energy advice.
As part of our team, you will empower clients to achieve the best possible outcomes by providing high-quality customer service and support, all while upholding the core aims and principles of the Citizens Advice Service. You will thrive in a dynamic environment, demonstrating both initiative and strong teamwork, and be committed to going the extra mile to make a real difference.
Role purpose
To provide Energy & Money advice to clients
To provide advice on how to deal with Energy Debts
To provide a high-quality advice and support services
A Benefit Calculation as part of Income Maximisation
Energy Efficiency support & advice
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiate with third parties as appropriate.
Switching energy providers
Information and support on the Priority Services Register
Check eligibility and…
Money and Energy Adviser employer: Citizens Advice Doncaster Borough
Contact Detail:
Citizens Advice Doncaster Borough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money and Energy Adviser
✨Tip Number 1
Familiarise yourself with the current financial and energy issues affecting residents in Doncaster. Understanding local challenges will help you connect with potential clients and demonstrate your commitment to making a difference.
✨Tip Number 2
Network with local community organisations and attend relevant events. Building relationships with other service providers can enhance your knowledge and show your dedication to supporting the community.
✨Tip Number 3
Prepare to discuss your experience in customer service and how you've helped others in similar situations. Highlighting your ability to empathise and provide tailored advice will set you apart during interviews.
✨Tip Number 4
Stay updated on the latest policies and resources related to money and energy advice. Being well-informed will not only boost your confidence but also demonstrate your proactive approach to the role.
We think you need these skills to ace Money and Energy Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Money and Energy Adviser position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, financial advice, or community support. Use specific examples to demonstrate your ability to empower clients and provide high-quality support.
Showcase Your Teamwork Skills: Since the role requires strong teamwork, include examples of how you have successfully collaborated with others in past roles. This could be through projects, volunteer work, or any relevant group activities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for helping others, especially in the context of the rising cost of living and energy crisis. Make it personal and engaging to stand out.
How to prepare for a job interview at Citizens Advice Doncaster Borough
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Money and Energy Adviser. Be prepared to discuss how your skills and experiences align with the role, especially in providing holistic support to clients.
✨Showcase Your Customer Service Skills
Since the role involves delivering high-quality customer service, think of examples from your past experiences where you successfully helped clients or resolved issues. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Teamwork and Initiative
The job requires strong teamwork and the ability to take initiative. Prepare to share instances where you worked collaboratively with others or took the lead on a project. This will show that you can thrive in a dynamic environment.
✨Research Citizens Advice
Familiarise yourself with the core aims and principles of the Citizens Advice Service. Being able to articulate why you want to work for them and how you can contribute to their mission will set you apart from other candidates.