General Adviser

Make a Real Difference as a General Adviser at Citizens Advice Doncaster Are you passionate about helping people navigate life’s challenges and create positive change in your community? Join Citizens Advice Doncaster as a General Adviser and play a vital role in empowering local residents with trusted, practical advice when they need it most. This is more than a job, it’s an opportunity to change lives every day . You’ll work across our welcoming offices and dynamic community outreach locations, supporting people to overcome financial, social and practical difficulties with confidence and dignity. If you thrive in a fast‑paced, people‑centred environment, care deeply about fairness and equality, and enjoy finding solutions, this could be the perfect role for you. What You’ll Be Doing As a General Adviser, you will deliver high‑quality, impartial advice through face‑to‑face appointments, telephone, email and web chat , supporting clients at every stage of their journey. You will: Help clients understand their rights and options across a wide range of issues, including benefits, debt, housing, employment and consumer matters Deliver Financial Capability and Income Maximisation advice , helping clients improve financial resilience Guide clients through the benefits system and application processes , ensuring no one misses out on support they’re entitled to Carry out detailed client assessments to identify priorities and agree practical next steps Actively empower people to take control of their situation — and advocate on their behalf where needed Negotiate, draft letters, calculate entitlements and liaise with third parties to achieve the best outcomes Deliver outreach services across Doncaster, reaching communities who need us most Maintain accurate, high‑quality case records in line with Advice Quality Standards Work collaboratively with colleagues, partners and stakeholders to deliver a seamless client experience Research & Campaigns – Turning Individual Stories into Systemic Change You’ll also contribute to our research and campaigns work , helping ensure local and national decision‑makers hear the real experiences of our clients by: Supplying anonymised client data and insights Supporting reports and statistical returns Highlighting emerging local and national issues Helping us reach the widest possible range of people across Doncaster What We’re Looking For We’re looking for someone who is: Experienced in providing high‑quality advice and client support Confident explaining complex information clearly and compassionately An excellent communicator, with strong verbal, written, negotiation and representation skills Organised, resilient and able to manage a demanding caseload while meeting targets Comfortable using IT systems, databases and spreadsheets A strong team player who values collaboration and shared success Passionate about the aims, values and equality principles of Citizens Advice Adaptable, proactive and motivated in a changing environment Knowledgeable about welfare rights and benefits (or keen to deepen your expertise) Why Join Citizens Advice Doncaster? Make a visible, meaningful impact in your local community Work for a trusted organisation with strong values and purpose Be part of a supportive, experienced and mission‑driven team Enjoy varied work across offices and outreach locations Build valuable skills in advice, advocacy and community engagement Please note: In accordance with Citizens Advice national policy, the successful candidate will be subject to a DBS check.