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- Tasks: Be the friendly face of Citizens Advice, welcoming clients and managing enquiries.
- Company: Join a supportive team dedicated to making a positive impact in Doncaster.
- Benefits: Training opportunities, inclusive environment, and a chance to make a real difference.
- Other info: A role that values empathy, organisation, and commitment to quality service.
- Why this job: Help people access vital services while developing your skills in a professional setting.
- Qualifications: Previous office experience, strong IT skills, and excellent communication abilities.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high-quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service. You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles.
Key Responsibilities
- Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to.
- Act as the first point of contact for face-to-face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures.
- Provide accurate, clear and consistent information about Citizens Advice services, maintaining professional boundaries at all times.
- Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency.
- Record client details and enquiry information accurately to support continuity of service, monitoring and reporting.
- Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements.
- Support the wider team by maintaining reliable systems and contributing to the overall quality of service delivery.
- Manage appointment booking systems and staff calendars efficiently.
- Provide organisation-wide administrative support to ensure the service runs smoothly on a day-to-day basis.
- Maintain an organised, safe and welcoming reception area.
- Carry out data entry, filing, scanning and document management accurately and in a timely manner.
- Use Google Workspace and other IT systems confidently to support service delivery.
About You
We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high-quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism.
Essential Skills and Qualities
- Previous office or administrative experience.
- Strong IT skills and confidence using digital systems.
- Excellent verbal and written communication skills.
- High level of organisation and ability to manage competing priorities.
- Ability to work effectively both independently and as part of a team.
- Commitment to confidentiality, accuracy and professional standards.
- Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion.
- Proactive approach with a willingness to learn, follow procedures and adapt to service needs.
What We Offer
- A supportive and inclusive team environment.
- Training and development, including Citizens Advice systems, quality standards and procedures.
- The opportunity to contribute to a trusted, high-quality advice service.
- The chance to make a real and positive difference to people living in Doncaster.
Receptionist in Doncaster employer: Citizens Advice Doncaster Borough
Contact Detail:
Citizens Advice Doncaster Borough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Doncaster
✨Tip Number 1
First things first, make sure you know the ins and outs of Citizens Advice. Familiarise yourself with their services and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the organisation.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the organisation. Role-play with a friend or family member to get comfortable with welcoming clients and handling enquiries. The more you practice, the more natural it will feel.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
✨Tip Number 4
Finally, apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and ensures you’re in the loop about any updates or next steps.
We think you need these skills to ace Receptionist in Doncaster
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can connect with clients, so a warm tone can go a long way.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Receptionist. Mention specific examples that demonstrate your organisational skills and ability to handle enquiries effectively. This shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand. This will help us see your communication skills in action, which is super important for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not give it a go?
How to prepare for a job interview at Citizens Advice Doncaster Borough
✨Know the Organisation
Before your interview, take some time to research Citizens Advice Doncaster Borough. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment, focusing on maintaining a calm and professional tone.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage competing priorities and stay organised. Think of specific examples from your previous experience where you successfully handled multiple tasks or maintained accurate records, as this will highlight your suitability for the role.
✨Show Empathy and Professionalism
Since you'll be dealing with clients who may be experiencing stress, it's important to convey your ability to respond with empathy. Prepare examples that showcase your interpersonal skills and how you've supported others in challenging situations.