Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidate*)
About the role:
We're looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.
You'll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You'll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.
Who we are looking for:
The ideal candidates will have:
- Minimum 2 years' experience as a trained money adviser, with strong technical knowledge
- A solid understanding of the money advice quality standards
- Ability to provide clear, supportive and constructive feedback to advisers
- Strong analytical skills, with the ability to identify risks, trends and training needs
- Confident in handling complex or sensitive client situations using professional discretion
- Strong digital skills, including confident use of case management systems
- A commitment to the aims and principles of Citizens Advice
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CEDA Money Advice Technical Supervisor in Peacehaven employer: Citizens Advice Derbyshire Districts
Citizens Advice Derbyshire Districts is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development through comprehensive training programmes like the accredited Money Advice Learning Plan. With a focus on making a meaningful impact in the community, employees enjoy the flexibility of hybrid/remote work while contributing to a vital mission of empowering individuals to manage their finances effectively.
Contact Details:
Citizens Advice Derbyshire Districts Recruitment Team
