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- Tasks: Join our team to provide essential money advice to those in financial difficulty.
- Company: We are a supportive employer committed to helping people manage their finances.
- Benefits: Enjoy 35 days of annual leave, flexible working, and wellbeing support.
- Why this job: Make a real impact while developing your skills in a caring environment.
- Qualifications: Strong communication skills and empathy are essential; training provided for trainees.
- Other info: We celebrate diversity and are proud to be a Disability Confident Employer.
The predicted salary is between 26366 - 28825 £ per year.
Money Adviser (Trainee positions available)
Hours: Full-time (37 hours per week – some flexible working)
Contract: Permanent
Salary: £26,366 to £28,825 per annum (depending on experience)
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidates)
About the role:
We\’re looking for highly motivated and committed individuals to join our new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.
As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.
Who we are looking for:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- Experience in providing FCA-regulated money advice (preferred)
- A solid understanding of the current welfare benefits system (preferred)
What we offer:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
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Money Adviser employer: Citizens Advice Derbyshire Districts
Contact Detail:
Citizens Advice Derbyshire Districts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Adviser
✨Tip Number 1
Familiarise yourself with FCA regulations and the welfare benefits system. Understanding these areas will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you articulate your thoughts clearly and empathetically, which is crucial for a Money Adviser.
✨Tip Number 3
Network with current or former Money Advisers to gain insights into the role. They can provide valuable tips on what to expect and how to excel in the position, making you a more attractive candidate.
✨Tip Number 4
Showcase your IT and digital skills by familiarising yourself with common financial software and tools. Being tech-savvy will set you apart and demonstrate your ability to adapt quickly to new systems.
We think you need these skills to ace Money Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills, empathy, and IT proficiency. Use specific examples from your experience that demonstrate your ability to provide support to individuals in financial difficulty.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying as a Money Adviser. Mention your understanding of the role and how your background aligns with their values, especially regarding non-judgemental support and commitment to helping others.
Showcase Relevant Experience: If you have experience in FCA-regulated money advice or knowledge of the welfare benefits system, be sure to include this in your application. Even if you're applying for a trainee position, any related experience can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in money advice.
How to prepare for a job interview at Citizens Advice Derbyshire Districts
✨Showcase Your Communication Skills
As a Money Adviser, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to explain complex financial concepts simply, so practice articulating your thoughts clearly.
✨Emphasise Empathy and Non-Judgement
The role requires a non-judgemental approach to help clients in financial distress. Share examples from your past experiences where you’ve shown empathy and understanding, highlighting how you can connect with individuals facing difficult situations.
✨Familiarise Yourself with FCA Regulations
Understanding FCA regulations is crucial for this position. Brush up on the basics of money advice and the regulatory framework. Being able to discuss these topics confidently will show your commitment to the role and your readiness to learn.
✨Demonstrate Your IT Proficiency
Strong IT skills are essential for this job. Be ready to discuss your experience with digital tools and systems. If you have any specific software knowledge relevant to money advice, make sure to mention it, as it could set you apart from other candidates.
