At a Glance
- Tasks: Provide advice on Universal Credit and support clients through the claims process.
- Company: Join a dedicated team making a difference in people's lives.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Part-time position with opportunities for personal growth and development.
- Why this job: Help others navigate benefits while gaining valuable experience in a rewarding role.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27263 - 27263 £ per year.
Hours: Part-Time (28 hours per week)
Contract: Permanent
Salary: £27,263 per annum, pro rata
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)
About the role
We have an opportunity for a Help to Claim Adviser to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues. The role will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first.
Help to Claim Adviser employer: Citizens Advice Derbyshire Districts
As a Help to Claim Adviser, you will be part of a supportive and dynamic team dedicated to making a real difference in the lives of individuals navigating Universal Credit. Our hybrid working model allows for flexibility between home and office, fostering a healthy work-life balance while providing ongoing training and development opportunities to enhance your skills. Join us in Buxton, Chesterfield, Ilkeston, or Matlock, where our inclusive culture prioritises employee well-being and community impact, making us an exceptional employer for those seeking meaningful and rewarding work.
Contact Details:
Citizens Advice Derbyshire Districts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Adviser
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Universal Credit. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share your experiences and why you care about supporting people with Universal Credit. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Help to Claim Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Help to Claim Adviser role. Highlight your experience with Universal Credit and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We want to see your communication skills shine through, so make every word count!
Show Your Passion:Let us know why you’re excited about this role! Share your motivation for helping others with Universal Credit and how you can make a difference. A bit of enthusiasm goes a long way in making your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Citizens Advice Derbyshire Districts
✨Know Your Stuff
Make sure you brush up on Universal Credit and the benefits system. Familiarise yourself with common queries and issues people face. This will show that you're not just interested in the role, but that you genuinely understand the challenges clients might encounter.
✨Show Empathy
As a Help to Claim Adviser, you'll be dealing with people who may be stressed or confused about their financial situation. Practice how to convey empathy and understanding during your interview. Use examples from past experiences where you've helped someone through a tough time.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully to what the interviewer says can set you apart. It demonstrates your communication skills and your ability to understand client needs, which is crucial for this role.
