Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with energy advice, benefits, and housing issues through various communication channels.
- Company: Join a supportive team at Citizens Advice Derbyshire Districts, committed to making a difference.
- Benefits: Enjoy 35 days annual leave, flexible working, and comprehensive wellbeing support.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, empathy, and IT proficiency are essential for success.
- Other info: Embrace a diverse workplace with excellent career growth opportunities.
The predicted salary is between 26366 - 28825 £ per year.
Hours: 37 hours per week
Contract: 12-month Fixed-Term
Salary: £26,366 to £28,825 per annum, pro rata
Location: Buxton, Ilkeston or Matlock
About the role
We are seeking a highly motivated individual to join our established Energy Advice team, which provides support to the public on a wide range of issues including benefits, debt, energy, housing advice and more. This role is based on an appointment-led advice model and involves delivering direct support to clients on all energy related matters, including income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice. Advice is provided via telephone, digital channels, and face-to-face appointments across multiple appointments to address complex and interconnected issues, which include supporting clients to resolve complaints with suppliers and/or energy debts. Advisers must be computer literate, confident working to performance targets, and able to manage their own caseload, appointments, and calendar effectively.
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who we are looking for
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- Self-sufficient organisational skills to manage workload and calendars (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
What we offer
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
Requirements
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
Energy Adviser employer: Citizens Advice Derbyshire Districts
Contact Detail:
Citizens Advice Derbyshire Districts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Adviser
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their Energy Advice team.
✨Tip Number 2
Practice your communication skills! Since excellent verbal and written communication is essential for this role, try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your IT skills during the interview. Be ready to discuss any relevant software or digital tools you've used, as well as how quickly you can adapt to new systems—this is key for managing your caseload effectively.
✨Tip Number 4
Don’t forget to highlight your empathy and non-judgemental approach. Share examples from your past experiences where you’ve helped others, especially in challenging situations, to demonstrate that you’re the right fit for supporting clients.
We think you need these skills to ace Energy Adviser
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for the Energy Adviser role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to explain complex ideas simply.
Be Empathetic and Non-Judgemental: We’re looking for someone who can connect with clients on a personal level. In your application, share examples of how you’ve approached sensitive situations with empathy and understanding. This will show us you’re the right fit for our team.
Highlight Your IT Skills: As the role requires strong digital skills, mention any relevant software or systems you’re familiar with. If you’ve quickly learned new tech in the past, let us know! It’ll give us confidence in your ability to adapt.
Organise Your Application Well: Just like managing a caseload, your application should be well-structured. Use headings, bullet points, and clear sections to make it easy for us to read. And remember, apply through our website to ensure your application gets to us directly!
How to prepare for a job interview at Citizens Advice Derbyshire Districts
✨Know Your Stuff
Make sure you brush up on the current welfare benefits system and energy efficiency topics. Being knowledgeable about these areas will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills.
✨Demonstrate Empathy
Prepare examples from your past experiences where you've shown empathy and a non-judgemental approach. This will highlight your ability to connect with clients and understand their needs, which is crucial for an Energy Adviser.
✨Organise Your Time
As you'll need to manage your own caseload and appointments, think about how you can demonstrate your organisational skills. Bring a planner or digital calendar to the interview to show how you keep track of tasks and deadlines.
