Hours: Full-Time (37 hours per week, part time will also be considered)
Contract: Permanent
Location: Chesterfield (hybrid mix of home and office working, minimum 3 days in the office, occasional travel across Derbyshire)
About the role:
The Advice Service Supervisor will be part of a supervision team overseeing the delivery of high-quality telephone based advice through our Adviceline. Reporting to the Advice Service Manager responsible for the service, the role involves supervising staff and volunteer advisers, managing the smooth running of advice sessions, maintaining quality standards, and providing operational and technical support. Working closely with colleagues across the service, the postholder will help ensure Adviceline is accessible, well-staffed and responsive to our client’s needs.
A key focus of the role is supporting, motivating and developing staff and volunteers, creating a positive and inclusive working environment where people feel confident, valued and able to deliver the best possible advice to clients.
What we offer:
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Hybrid working: the option to work from home, if it works for you and for us
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
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Read more in Chesterfield employer: Citizens Advice Derbyshire Districts
Citizens Advice Derbyshire Districts is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development through comprehensive training programmes like the accredited Money Advice Learning Plan. With a focus on making a meaningful impact in the community, employees enjoy the flexibility of hybrid/remote work while contributing to a vital mission of empowering individuals to manage their finances effectively.
Contact Details:
Citizens Advice Derbyshire Districts Recruitment Team
