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- Tasks: Provide vital advice to the public on welfare benefits and energy issues.
- Company: Join a supportive team at Citizens Advice Derbyshire Districts.
- Benefits: Enjoy 35 days annual leave, flexible working, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a commitment to helping others.
- Other info: Full training provided; we celebrate diversity and inclusivity.
The predicted salary is between 26366 - 28825 £ per year.
Overview
Hours: 18.5 hours per week
Contract: Permanent
Salary: £26,366 to £28,825 per annum, pro rata (depending on experience)
Location: Chesterfield (with travel to outreach locations, other community venues and home visits)
About the role
We are looking for a highly motivated and committed individual to join our existing advice services team, delivering advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face-to-face and telephone advice, based at our Chesterfield office. There is flexibility in this role which allows for some remote/home working where appropriate. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate. We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who we are looking for
The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
What we offer
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
Outreach Adviser in Chesterfield employer: Citizens Advice Derbyshire Districts
Contact Detail:
Citizens Advice Derbyshire Districts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Adviser in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current Outreach Advisers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. Get comfortable explaining complex topics simply and clearly.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've helped others in challenging situations. This will highlight your non-judgemental approach and commitment to supporting clients effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Outreach Adviser in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for the Outreach Adviser role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to connect with people through your writing.
Be Empathetic and Non-Judgemental: We want to see your empathetic side! In your application, share experiences that highlight your non-judgemental approach. This will help us understand how you relate to clients and handle sensitive situations.
Highlight Your IT Skills: Strong IT skills are essential for this role, so don’t forget to mention any relevant experience with digital tools or systems in your application. We’re looking for candidates who can adapt quickly, so show us you’re tech-savvy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Citizens Advice Derbyshire Districts
✨Know Your Stuff
Make sure you brush up on the current welfare benefits system. Familiarise yourself with common issues clients face and how to address them. This will show your commitment and understanding of the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your verbal and written skills.
✨Demonstrate Empathy
Prepare examples from your past experiences where you've shown a non-judgemental and empathetic approach. This will help you connect with the interviewers and highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face as an Outreach Adviser. Think about how you would handle various scenarios, especially those involving challenging client interactions.
