At a Glance
- Tasks: Provide essential advice on Universal Credit and support clients via phone and webchat.
- Company: Citizens Advice Derbyshire Districts, a diverse and supportive team.
- Benefits: Flexible part-time hours and hybrid working options.
- Other info: Join a team that values diversity and community support.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No specific qualifications required; full training provided.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice Derbyshire Districts is looking for a Help to Claim Adviser to join their team in the East Midlands. You will provide essential advice on Universal Credit and associated benefits, supporting clients via telephone and webchat.
This role offers part-time hours with the flexibility of hybrid working from various locations including Buxton and Chesterfield. Join a team committed to diverse backgrounds and receive full training.
Help to Claim Adviser - Hybrid (Universal Credit) in Chesterfield employer: Citizens Advice Derbyshire Districts
Citizens Advice Derbyshire Districts is an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Help to Claim Adviser, you will benefit from flexible hybrid working arrangements, comprehensive training, and the opportunity to make a meaningful impact in the community by assisting clients with Universal Credit and benefits advice.
Contact Details:
Citizens Advice Derbyshire Districts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Adviser - Hybrid (Universal Credit) in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions related to Universal Credit and how you can support clients effectively.
✨Tip Number 3
Tailor your approach! When applying for the Help to Claim Adviser role, highlight your experience with client support and any relevant training. Show us how you can make a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Help to Claim Adviser - Hybrid (Universal Credit) in Chesterfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Help to Claim Adviser role. Highlight your experience with Universal Credit and any relevant skills that show you can support clients effectively.
Show Your Passion:Let us see your enthusiasm for helping others! Share any personal experiences or motivations that drive you to work in this field, especially in supporting clients through their Universal Credit journey.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your qualifications and passion without getting lost in complicated phrases.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice Derbyshire Districts
✨Know Your Universal Credit Stuff
Make sure you brush up on your knowledge of Universal Credit and associated benefits. Familiarise yourself with the latest updates and changes in the system, as this will show your potential employer that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be advising clients over the phone and via webchat, it's crucial to demonstrate excellent communication skills. Practice explaining complex information in simple terms, and consider doing mock interviews with a friend to refine your approach.
✨Show Your Empathy and Understanding
This role is all about helping people, so be prepared to discuss how you would handle sensitive situations. Think of examples from your past experiences where you've shown empathy and support, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
