Hours: Full-time (37 hours per week - some flexible working)
Contract: Permanent
Salary: £27,263 to £29,806 per annum pro rata (depending on experience)
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidates)
About the role:
We're looking for highly motivated and committed individuals to join our new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.
As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.
Who we are looking for:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- Experience in providing FCA-regulated money advice (preferred)
- A solid understanding of the current welfare benefits system (preferred)
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CEDA Money Adviser employer: Citizens Advice Derbyshire Districts
Citizens Advice Derbyshire Districts is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development through comprehensive training programmes like the accredited Money Advice Learning Plan. With a focus on making a meaningful impact in the community, employees enjoy the flexibility of hybrid/remote work while contributing to a vital mission of empowering individuals to manage their finances effectively.
Contact Details:
Citizens Advice Derbyshire Districts Recruitment Team
