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For Companies At a Glance
- Tasks: Provide essential admin support and help projects run smoothly.
- Company: Join a supportive charity with a focus on community impact.
- Benefits: 35 days annual leave, flexible working, and wellbeing support.
- Why this job: Make a difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication and IT skills; empathy is key.
- Other info: Hybrid working options available; great career growth potential.
The predicted salary is between 25878 - 25878 £ per year.
Hours: Full-time (37 hours per week - some flexible working)
Contract: Permanent
Salary: £25,878 per annum
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidates)
About the role
We are looking for a highly organised and proactive Administrator to join our Administration Team. This is a varied and rewarding role, providing essential administrative support across our services and helping to ensure the smooth day-to-day running of our back office. As an Administrator you will support projects across the organisation, in particular the CEDA project. You will act as a first point of contact for clients, playing a key role in delivering a high standard of client care. Your duties will include:
- Booking and managing appointments and providing clients with information about the services offered.
- Managing incoming documentation from clients and creditors as well as preparing letters and documents.
- Maintaining accurate records, statistics and reports.
- Assisting with filing, scanning, photocopying and other routine administrative tasks while working collaboratively with colleagues to support the service delivery.
Who we are looking for
The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to deadlines, performance targets and KPIs (essential)
- Experience of a charity or voluntary sector organisation (preferred)
What we offer
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: dependent on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation. Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
Administrator employer: Citizens Advice Derbyshire Districts
Contact Detail:
Citizens Advice Derbyshire Districts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the specific role. Familiarise yourself with their projects, especially the CEDA project mentioned in the job description. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since excellent verbal and written communication is essential, consider doing mock interviews with friends or using online resources to refine your pitch and responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your communication skills and any relevant experience in administrative support, especially in a charity or voluntary sector setting.
Showcase Your IT Skills: Since strong IT and digital skills are essential, don’t forget to mention any software or systems you’re familiar with. If you’ve quickly learned new tools in the past, share that too!
Demonstrate Empathy: We value a non-judgemental and empathetic approach, so include examples of how you've supported clients or colleagues in the past. This will show us you’re a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Citizens Advice Derbyshire Districts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the CEDA project and how it fits into the organisation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve had to explain complex information clearly or handle difficult conversations with empathy. This will demonstrate your ability to connect with clients and colleagues alike.
✨Demonstrate Your IT Savvy
Since strong IT skills are essential, be ready to discuss your experience with various software and systems. If you’ve used specific tools for managing appointments or documentation, mention them. You could even bring a list of relevant software you’re familiar with to highlight your adaptability.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the projects you'll be involved in, and the company culture. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.
