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- Tasks: Support vulnerable clients with welfare benefit queries and provide tailored advice.
- Company: Join a compassionate team at Citizens Advice Caerphilly Blaenau Gwent.
- Benefits: Enjoy generous leave, hybrid working, training, and discounts.
- Other info: Flexible hours and a casual dress code for a healthy work/life balance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Client-focused attitude; trainee roles available for motivated individuals.
The predicted salary is between 30000 - 40000 £ per year.
We offer an attractive remuneration package with excellent benefits:
- Generous annual leave package
- Hybrid Working (following completion of a successful probationary period)
- Ongoing personal training and development
- 24/7 access to our Employee Assistance Programme, which also offers perks such as high street shopping discounts
- Pension scheme
- Contractual sick pay
- Casual dress code
- Eye care voucher
- Healthy work/life balance
The role requires a client-focused, people person to support vulnerable clients with their welfare benefit queries. We are looking to recruit a highly motivated individual as a Welfare Benefit Caseworker (trainee roles will be considered) within our welfare benefit projects providing advice and casework that conforms to the Advice Quality Standard (AQS) and Quality of Advice Assessment in Wales. (Part‑Time or Job Share may be considered)
Main duties and responsibilities include:
- Interview and advise clients via telephone, video, home visits and in person at Citizens Advice and/or partner offices
- Provide advice on welfare benefits including casework
- Provide ongoing casework for the issues presented and deal with cases whilst assisting with other issues that present
- Refer or signpost internally or to other specialist agencies where appropriate
- Ensure that all work conforms to the Citizens Advice Caerphilly Blaenau Gwent quality standards
- Maintain detailed case records and set tasks for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
- Assist with form filling
- Calculate benefit entitlements
- Negotiate with third parties
- Act as a representative for the client where necessary, by calculating, negotiating, drafting or writing letters and telephoning
- Prepare clients for appeal hearings including considering appeal bundles, assessing and obtaining evidence and preparing submissions for courts and tribunals; and where necessary, representing clients at courts or tribunals
- Work with other caseworkers to ensure the smooth running of the service
- Ensure good collaborative working with external organisations and maintain appropriate relationships with service users, community and partner representatives, attending meetings as required
- Participate in community/service user consultations as part of service development
- Assist with Research
Welfare Benefit Caseworker in Caerphilly employer: Citizens Advice CBG
Contact Detail:
Citizens Advice CBG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefit Caseworker in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to people in the welfare benefits sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits and casework. Role-play with a friend or use online resources to get comfortable. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for helping others! During interviews, share personal stories or experiences that highlight your commitment to supporting vulnerable clients. We love seeing genuine enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who are ready to make a difference in the community.
We think you need these skills to ace Welfare Benefit Caseworker in Caerphilly
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Welfare Benefit Caseworker role. Highlight your experience with client support and welfare benefits, as we want to see how you can make a difference for our vulnerable clients.
Showcase Your People Skills: Since this role is all about helping people, let us know about your interpersonal skills. Share examples of how you've successfully communicated with clients or worked in a team to solve problems.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice CBG
✨Know Your Stuff
Make sure you brush up on welfare benefits and the specific queries clients might have. Familiarise yourself with the Advice Quality Standard (AQS) and how it applies to the role. This will show that you're not just interested in the job, but that you understand the nuances of the work.
✨Showcase Your People Skills
As a Welfare Benefit Caseworker, you'll be dealing with vulnerable clients. Prepare examples of how you've successfully communicated or supported someone in the past. Highlight your empathy and ability to build rapport, as these are key traits for this role.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios during your interview. Think about how you would handle specific client situations, such as negotiating with third parties or preparing clients for appeal hearings. Practising these responses can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.