At a Glance
- Tasks: Provide vital advice and support to families at Great Ormond Street Hospital.
- Company: Citizens Advice Camden, a respected charity with over 85 years of experience.
- Benefits: Flexible hours, meaningful work, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Join a passionate team helping vulnerable families during challenging times.
- Qualifications: Experience in advice work or social care is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 14 hours per week
Location: Camden, London
Contract Type: Permanent
Start Date: Immediately (subject to pre-employment checks)
About Citizens Advice Camden
We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives. We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
Background to the Service
Our well-established advice service at GOSH was the first social welfare law advice service in a children’s hospital setting in the UK and covers families with children being seen across all medical specialties. The service started in 2008 in response to the unmet needs of sick and disabled children and their families arising from poverty and deprivations; a need which the pandemic and now the cost-of-living crisis has increased. We provide high quality information, advice and in-depth casework support for families of children who are patients at GOSH.
About the Role
The service is open 5 days a week during working hours and is delivered both remotely and through face-to-face (F2F) appointments. As such you must be available to attend GOSH in person. Examples of F2F appointments would be for those families unable to leave their child’s side or those who are unable to use electronic means of communication. We find that our support to you is often best delivered F2F in the early stages of your role. Work is predominately long-term casework and all families will be given your email at first contact to enable ease of access to continuing support. We are fortunate to be able to depend on the social work department for appointment bookings and support.
How to Apply
To apply click the 'Apply for this job' button at the top of the page, provide the requested information and upload your completed APPLICATION FORM by the closing date. At the end of the online application process you will see a confirmation that your application has been submitted. The application form plays a key part in our recruitment and selection process. We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the essential and desirable criteria for the role for which you are applying. If you have recently applied for this role, please do not apply again. Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date. CVs are not accepted.
Closing date for applications: Friday 21 August 2026 at 9.00am
Interview date: 27 and 28 August 2026. Interviews will be held on Zoom.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community. The successful candidate will be required to provide documentary evidence of their right to work in the UK.
Contact: [email protected] for any queries.
Adviser (Great Ormond Street Hospital) in London employer: Citizens Advice Camden
Citizens Advice Camden is an exceptional employer, dedicated to making a meaningful impact in the lives of vulnerable families in Camden. With over 85 years of experience, we offer a supportive work culture that prioritises employee growth and development, alongside the unique opportunity to work directly with families at Great Ormond Street Hospital. Our commitment to providing free, impartial advice ensures that you will be part of a team that not only values your contributions but also fosters a sense of purpose in addressing the pressing needs of our community.
