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- Tasks: Provide IT and office support to ensure smooth operations at our charity.
- Company: Join Cambridge & District Citizens Advice, a charity making a real difference.
- Benefits: Gain valuable experience, work in a supportive environment, and develop your skills.
- Other info: Flexible role with opportunities to grow and make an impact.
- Why this job: Be part of a team that helps people overcome their problems every day.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
The predicted salary is between 25000 - 32000 £ per year.
Cambridge & District Citizens Advice is a registered charity that provides free, impartial information and advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them. Our services assist clients with a wide range of social welfare matters, including housing, employment, welfare benefits, debt and financial management.
This is a full-time on-site role based in Cambridge for an IT & Office Support Officer. The role involves providing technical and office support to ensure smooth operations within our advice service.
Key responsibilities include:
- Offering technical support and troubleshooting for staff and volunteers
- Providing professional Reception cover and admin support
- Supporting with internal and external communications, including website and social media updates
Personal Skills & Qualities:
- Friendly, approachable and professional manner
- Strong IT skills including Word, Outlook and Excel
- Good written and verbal communication skills
- Ability to work sensitively with vulnerable clients
- Discreet and able to maintain confidentiality
- Flexible and able to work effectively within a team
- Organisational skills and the ability to manage multiple tasks effectively
IT & Office Support Officer in Cambridge employer: Citizens Advice Cambridge & District
Contact Detail:
Citizens Advice Cambridge & District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Office Support Officer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and charity sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings at Cambridge & District Citizens Advice.
✨Tip Number 2
Prepare for the interview by researching the charity's mission and values. We want to see that you’re genuinely interested in helping people and making a difference. Tailor your answers to show how your skills can support their work!
✨Tip Number 3
Show off your tech skills! Be ready to discuss specific examples of how you've provided IT support in the past. Whether it’s troubleshooting or managing software, we love to hear about your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the important work we do.
We think you need these skills to ace IT & Office Support Officer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT & Office Support Officer role. We want to see how your background aligns with our mission at Cambridge & District Citizens Advice.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how your IT skills can support our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since good communication is key in this role, make sure your application reflects your written and verbal skills. We love clear, concise language that gets straight to the point while still being approachable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Citizens Advice Cambridge & District
✨Know Your Tech Inside Out
Make sure you brush up on your IT skills, especially with Word, Outlook, and Excel. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also support others effectively.
✨Showcase Your Communication Skills
Since the role involves interacting with clients and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've communicated effectively in past roles, especially in sensitive situations. This will demonstrate your ability to handle vulnerable clients with care and professionalism.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively. Think of specific instances where you juggled various responsibilities and how you ensured everything ran smoothly. This will highlight your ability to thrive in a busy office environment.
✨Emphasise Teamwork and Flexibility
The role requires working within a team, so be prepared to discuss your experiences collaborating with others. Share examples of how you've adapted to different team dynamics and contributed positively. This will show that you're a team player who can fit into their culture.