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- Tasks: Supervise and support advisers in delivering high-quality debt advice to clients.
- Company: Join Citizens Advice Bury & Bolton, a leader in legal advice and community support.
- Benefits: Gain personal and professional development opportunities in a rewarding environment.
- Why this job: Make a real difference by empowering vulnerable clients to manage their finances effectively.
- Qualifications: MaPS accredited supervisor or adviser with experience in the Money Advice sector.
- Other info: Be part of a supportive team dedicated to helping communities navigate financial challenges.
The predicted salary is between 36000 - 60000 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. Our communities are facing unprecedented challenges with rising costs. The rising cost‑of‑living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long‑term. There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation. This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
About you
- MaPS accredited supervisor OR adviser/caseworker
- Experience in working in the Money Advice/Debt sector
- Experience in managing money advice/debt caseloads
- Excellent interpersonal skills to engage with a diverse range of clients
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast‑paced environment
- A genuine passion for continual professional development
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable
Key Tasks within this role include
- Provide technical supervision to advisers through; File reviews and Responding to live queries
- Undertake one off advice and casework as required
- Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
- Ensure services are provided during advertised opening times and within agreed time commitments
- Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
- Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
- Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
- Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)
Debt Supervisor in Bolton employer: Citizens Advice Bury & Bolton
Contact Detail:
Citizens Advice Bury & Bolton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Supervisor in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of current debt issues and the specific challenges faced by clients today. Show us that you’re not just passionate but also informed about the role and its impact.
✨Tip Number 3
Practice your interpersonal skills! Role-play common scenarios you might face as a Debt Supervisor. This will help you feel more confident and ready to engage with diverse clients during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team at Citizens Advice Bury & Bolton.
We think you need these skills to ace Debt Supervisor in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the Money Advice/Debt sector. We want to see how your skills align with our mission at Citizens Advice Bury & Bolton, so don’t hold back on showcasing your relevant achievements!
Showcase Your Interpersonal Skills: Since this role involves engaging with a diverse range of clients, it’s crucial to demonstrate your excellent interpersonal skills. Share examples of how you've successfully communicated and built relationships with clients in your previous roles – we love to see that!
Highlight Your Resilience: Working in a fast-paced environment can be challenging, so let us know how you’ve adapted to pressure in the past. Share stories that illustrate your resilience and ability to manage competing tasks while maintaining high-quality service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our supportive team!
How to prepare for a job interview at Citizens Advice Bury & Bolton
✨Know Your Stuff
Make sure you brush up on the latest trends and challenges in the debt sector. Familiarise yourself with the specific services offered by Citizens Advice Bury & Bolton, especially around money advice and consumer energy debt. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your interpersonal skills and ability to manage complex cases. Think about times when you've successfully coached or supported others, as this role requires strong leadership and mentoring abilities.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills and empathy. Practice how you would handle difficult client situations or complex queries, demonstrating your trauma-informed approach and adaptability.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training and development opportunities available or how the team collaborates to meet KPIs. It shows you're engaged and thinking about your future with the organisation.
