At a Glance
- Tasks: Lead community impact initiatives and manage diverse teams to deliver high-quality advice services.
- Company: Citizens Advice Bury & Bolton, a dynamic provider of legal advice and support.
- Benefits: Flexible working hours, generous holiday, pension contributions, and mental health support.
- Other info: Join a supportive team committed to inclusion and professional development.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in managing large teams and excellent interpersonal skills required.
The predicted salary is between 45091 - 45091 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services meet stakeholder and community needs. This is a challenging role, but working with autonomy, you will be fully supported by the wider senior leadership team and Trustees.
Key elements and tasks within this role include:
- Provide strategic and operational leadership for our welfare benefits, community advice and engagement teams, ensuring services remain high quality, client focused and aligned with CABB's strategic priorities. You will provide line management to named Advice Delivery Managers/Supervisors (currently 3).
- Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand.
- Ensure corporate governance and compliance with operational quality assurance activities, such as safeguarding and advice quality standards.
- Collaborate with colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
- Drive service improvement and innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values.
About you:
- Experienced manager of large teams/contracts in a regulated service.
- Experience of contract management/implementation.
- Excellent management skills to implement strategic plans across a diverse range of teams.
- Excellent interpersonal skills to engage with a diverse range of staff and stakeholders.
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.
- A genuine passion for continual professional development, and team development.
- Empathetic, compassionate and resilient, understanding how trauma informed and people first approaches can develop and support service demands.
- Be resilient and adaptable.
Application Process:
A full role description and person specification can be found by clicking on this link. Please submit copy of CV and Cover Letter as set out in job pack. Please note we will be actively interviewing successful candidates during the application stage and reserve the right to close the vacancy early.
Equality, Diversity, Inclusion & Belonging (EDI&B): We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities.
Benefits: We value the people who work here. The following are included within the employee remuneration packages as standard:
- A flexible 35 hour working week (for full time employees).
- Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time.
- 5% employer contribution pension scheme.
- Access to 24/7 confidential telephone counselling and structured counselling support.
- Access to online GP and telephone counselling services.
- Enhanced family friendly leave and occupational sick leave.
- Access to ‘Blue Light Card’ and other charity discount schemes.
Head of Community Impact & Development employer: Citizens Advice Bury and Bolton
Citizens Advice Bury & Bolton (CABB) is an exceptional employer that prioritises the well-being and professional growth of its staff. With a flexible working environment, generous holiday entitlement, and a strong commitment to employee development, CABB fosters a supportive culture where team members can thrive while making a meaningful impact in the community. Located in a vibrant area, employees benefit from access to various support services and initiatives that enhance work-life balance and promote inclusivity.
Contact Details:
Citizens Advice Bury and Bolton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Community Impact & Development
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice Bury and Bolton.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice Bury and Bolton.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice Bury and Bolton.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice Bury and Bolton. Apply directly through us to stand out!
We think you need these skills to ace Head of Community Impact & Development
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice Bury and Bolton. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Community Impact & Development, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice Bury and Bolton
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice Bury and Bolton. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
