Job Description
Debt Caseworker based in Worcester
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(Some training and cover may be required at our Hereford office)
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Full time (37 Hours per week)
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Anticipated funding until March 2028
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Salary: £28608 pa to £32046 pa. (Depending on MAPS Training Accreditation/qualification and experience)
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Closing date: Friday 4th December 2026
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Interview date: w/c 21st December 2026
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Reporting to: Lynsey Flight - Debt and Money Advice Services Manager
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Role - To deliver a debt advice and casework service to clients and ensure the service meets required MAPS (Money Advice and Pensions Service) quality standards. You will be a highly motivated strong team player with excellent interpersonal and organisational skills.
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We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skillfully with clients, who are vulnerable and distressed, and have proven skills working in a busy environment.
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You will need:
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- The ability to understand complex written and spoken information.
- Good numeracy skills to compile accurate financial statements and consider opportunities to maximise clients’ income.
- Effective spoken and written communication skills for negotiation and reporting.
- Full training will be given to be an accredited caseworker and there is scope for further development to become a DRO intermediary.
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Benefits include:
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- Access to the Blue Light Discount Scheme
- Free eye tests and eyewear vouchers
- Generous holidays
- Friendly and supportive team
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For further details and an application pack please click "Fast Apply"
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Citizens Advice Worcester and Herefordshire (Operating as Citizens Advice Worcester)
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Company no: 6827297 / Charity number 1128497
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Debt Caseworker in Worcester employer: CITIZENS ADVICE BUREAU
As a Money Management Adviser based in Worcester, you will join a supportive and collaborative work culture dedicated to making a meaningful impact in the community. Our organisation offers comprehensive training and development opportunities, ensuring that you can grow your skills while providing essential support to families in need. With a focus on work-life balance and a commitment to employee well-being, we are proud to be an employer that values your contributions and fosters a positive environment.
