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- Tasks: Supervise advice services and ensure quality support for clients in Hereford.
- Company: Join Citizens Advice Herefordshire, a community-focused organisation making a difference.
- Benefits: Competitive salary, flexible hours, and training opportunities to grow your skills.
- Why this job: Make a real impact by helping others while developing your leadership skills.
- Qualifications: Experience in advice work or transferable skills; training provided for the right candidates.
- Other info: Dynamic role with opportunities to recruit and train volunteers.
The predicted salary is between 20624 - 21296 £ per year.
28 Hours per week – Based in Hereford Office and Outreach locations.
Salary: £27,254 – £28,142 per annum Full Time Pro Rata (£20,624 - £21,296 actual, depending on experience)
To supervise delivery of the advice services for Citizens Advice Herefordshire, including supervision at our outreach venues and advice sessions in our Hereford office. To ensure the quality of advice given to service users meets required standards.
To work with key staff to recruit and train volunteers and develop the channels of advice accessible to our clients.
Ideally, we are looking for individuals with recent experience of advice work, casework or supervision according to the role being applied for. We are also willing to consider other candidates with transferable skills, which meet the person specification; training will be provided.
Please contact Sonya Gregory if you have any questions about the role and to request a job pack please click "Fast Apply".
Closing date: Monday 18th May 2026
Advice Session Quality/Outreach Supervisor employer: CITIZENS ADVICE BUREAU
Contact Detail:
CITIZENS ADVICE BUREAU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Session Quality/Outreach Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the advice sector, especially those who work at Citizens Advice Herefordshire. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of advice services and casework. We want you to shine, so practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Showcase your passion for helping others! During your interview, share specific examples of how you've made a difference in previous roles. This will demonstrate your commitment to quality advice and service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining our team at Citizens Advice Herefordshire.
We think you need these skills to ace Advice Session Quality/Outreach Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in advice work or supervision. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for helping others and improving advice services. A bit of personality goes a long way in making your application memorable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you have all the necessary information at your fingertips. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CITIZENS ADVICE BUREAU
✨Know Your Stuff
Make sure you brush up on the specifics of advice work and casework. Familiarise yourself with the standards expected in the role, as well as any recent developments in the sector. This will show that you're not just interested in the job, but that you’re genuinely engaged with the field.
✨Showcase Your Supervision Skills
Since this role involves supervising delivery, be ready to discuss your experience in managing teams or volunteers. Prepare examples of how you've successfully led others, resolved conflicts, or improved service quality in previous roles. This will demonstrate your capability to handle the responsibilities of the position.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation and its outreach efforts. This could include inquiries about their current challenges or future goals. It shows that you’re proactive and genuinely interested in contributing to their mission.
✨Highlight Transferable Skills
If you don’t have direct experience in advice work, think about other roles where you’ve developed relevant skills. Whether it’s communication, problem-solving, or training others, make sure to articulate how these experiences can translate into success in this position.