At a Glance
- Tasks: Help clients navigate problem debt and provide essential financial advice.
- Company: Join Citizens Advice Manchester, a charity dedicated to social justice.
- Benefits: Competitive salary, flexible working, generous holiday entitlement, and health plans.
- Other info: Comprehensive training provided with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives during the cost of living crisis.
- Qualifications: Customer service experience and strong listening skills required.
The predicted salary is between 40500 - 49500 £ per year.
If you are a compassionate and people focused person who enjoys helping others, you can make a significant impact on the lives of people facing problem debt. You will support our clients in finding a path forward during the current cost of living crisis, delivering essential services that achieve tangible and impactful outcomes.
Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We have exciting opportunities for you to join our experienced team of Money Advisers and Specialist Money Advisers who provide Money Advice to clients across England and Wales. This is delivered via telephone and digital channels through our MaPS-funded National Debt Advice Hub, our Money Advice Trust Partnership, our local service Grant, and our Consumer Energy Debt Advice Service. Our services operate Monday to Friday (9am to 8pm) and Saturday (9am to 1pm), offering a full range of free support to clients struggling with debts.
This role offers an excellent opportunity for Trainee Money Advisers to receive comprehensive training and develop their careers in the advice sector. Successful applicants are expected to achieve competence as a Specialist Money Adviser within 12-18 months, depending on performance, which includes a salary increase to £31,760.
We are looking for candidates who possess:
- At least 6 months of experience delivering excellent customer service in a regulated environment (e.g., banking, insurance, or a contact centre).
- The ability to work both independently and collaboratively within a team.
- Experience in active listening and questioning, with the capacity to manage challenging situations effectively.
We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above roles attract a rewarding remuneration package with excellent terms including:
- Flexible working week
- Variety of shift patterns available, including evening/Saturday mornings
- Comfortable and modern City Centre location with free tea and coffee!
- Hybrid working (once able to work independently in the role)
- Pension, Cycle to Work and Life Assurance Schemes
- Health Plan and 24/7 Employee Assistance Programme
- Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service
Infrequent evening/Saturday morning working on a rota-basis will be required.
Trainee Money Adviser in Manchester employer: Citizens-Advice-Bureau-2
Citizens Advice Manchester is an exceptional employer, offering a supportive and compassionate work culture that prioritises social justice and employee well-being. As a Trainee Money Adviser, you will benefit from comprehensive training, flexible working arrangements, and a modern city centre location, all while making a meaningful impact on the lives of those facing financial difficulties. With opportunities for career advancement and a generous benefits package, including health plans and a robust holiday entitlement, this role is perfect for individuals looking to grow in a rewarding charity environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Money Adviser in Manchester
✨Get Involved with University Events
Trainee roles in financial controlling often pop up through university career fairs and networking events. Join finance-related societies at your university so you can mingle with professionals and get the insider scoop on who’s hiring. Plus, these events often have companies like Citizens-Advice-Bureau-2 actively scouting for fresh talent, so get your face out there!
✨Show Off Your Excel Skills
Financial controlling is all about crunching numbers and analysis, so make sure you highlight any relevant skills, especially in Excel. Consider creating a portfolio showcasing your analytical projects or even doing a small financial analysis on a company like Citizens-Advice-Bureau-2. This will not only impress them but also show you’re proactive!
✨Leverage Professional Networks
Connect with professionals in the financial controlling space through platforms like LinkedIn. Join finance groups and participate in discussions. Even better, search for mentors who can guide you through the maze of securing a trainee role. It’s all about building those connections!
✨Apply through Your University
Many firms, including Citizens-Advice-Bureau-2, have partnerships with universities for trainee positions. Make sure you utilise your university's career services to get access to exclusive openings and even mock interview practice. Don’t just submit your application blindly—tap into this resource to maximise your chances of landing that trainee position.
We think you need these skills to ace Trainee Money Adviser in Manchester
Some tips for your application 🫡
Show Off Your Academic Credentials:In the financial controlling world, your grades matter! Highlight your academic achievements, especially in relevant subjects like finance, accounting, or economics in your CV. If you’ve completed any finance-related courses or certifications, don’t shy away from boasting about them!
Quantify Your Experience:Employers love numbers! When describing any work experience or projects on your CV, try to include metrics or results. For example, if you managed a budget or helped cut costs for a project, mention how much you saved or increased efficiency. This shows you can make an impact.
Express Your Passion in the Cover Letter:As a trainee, your eagerness to learn is crucial. Use your cover letter to convey your enthusiasm for finance. Share what intrigues you about financial controlling and how this role at Citizens-Advice-Bureau-2 can help you grow your skills and knowledge in the field.
Tailor Your Application to Citizens-Advice-Bureau-2:When applying, it’s vital to tailor your CV and cover letter to reflect the values and goals of Citizens-Advice-Bureau-2. Mention specific projects or initiatives of the company that resonate with you. Personalising your application shows you’ve done your research and are genuinely interested in being part of their team.
How to prepare for a job interview at Citizens-Advice-Bureau-2
✨Master the Numbers
Finance ain't just about the glitzy spreadsheets! Brush up on your numerical skills and be prepared for some practical case questions. Expect scenarios where you’ll need to crunch some numbers to analyse financial scenarios—it’s a big part of the trainee role in financial controlling.
✨Know Your Tools
Familiarise yourself with financial software and tools commonly used in the industry like SAP or Excel. During the interview, you might be quizzed on your experience with these tools and how you would use them to streamline financial reporting or budgeting processes.
✨Show Your Willingness to Learn
As a trainee, your potential is just as important as your current skills. Be prepared to talk about your eagerness to learn and grow in the role. Sharing examples of how you've picked up new skills in the past can show that you’re adaptable and ready for the challenges ahead!
✨Ask Smart Questions
Tailor your questions to show you understand the financial controlling field—think about how the company handles its financial reporting processes or ask about the specific tools they use. This not only demonstrates your interest but gives us insight into your analytical thinking and engagement with the role at Citizens-Advice-Bureau-2.
