At a Glance
- Tasks: Lead operational excellence and shape frontline services for vulnerable communities.
- Company: Citizens Advice Manchester, a forward-thinking charity committed to social justice.
- Benefits: Flexible working, generous holiday, pension scheme, and 24/7 support for you and your family.
- Other info: Join a supportive culture that values equity, diversity, and inclusion.
- Why this job: Make a real difference in people's lives while driving strategic performance and service quality.
- Qualifications: Proven leadership in frontline services, data-driven, and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
At Citizens Advice Manchester, our clients are at the heart of everything we do. We're a forward-thinking, ambitious organisation delivering high-quality, multi-channel advice to some of Manchester's most vulnerable communities. If you're a collaborative, values-driven leader who wants to make a real difference, this is an opportunity to shape the future of our frontline services.
Working closely with the Chief Operating Officer, you'll lead operational excellence across the organisation - driving strategic performance, service quality, regulatory compliance, continuous improvement, and an inclusive, high-performing culture. You'll oversee quality assurance, safeguarding, complaints, incident management, and operational performance while developing and empowering our Operational Managers to deliver outstanding services.
We're looking for an experienced operational leader with a proven track record of leading frontline or public-facing services. You'll be data-driven, commercially aware, and confident using performance insight to improve services, manage risk, and influence decision-making. You'll bring experience of quality and compliance frameworks, strong stakeholder management skills, and a genuine commitment to equity, diversity and inclusion. Experience within the advice or not-for-profit sector is desirable, alongside a strong commitment to the values and principles of the Citizens Advice service.
Joining CAM offers an opportunity to directly influence the quality of support provided to our clients. We value all our people and can offer a supportive, responsible culture within a charity setting that is committed to social justice.
The role attracts an attractive remuneration package with excellent terms including:
- Flexible 37.5 hour (hybrid) working week in a City Centre location
- Pension Scheme, Life Assurance
- Cycle to Work Scheme
- Corporate Cash Plan (Medicash) and Employee Assistance Programme with 24/7 telephone support service for you and your immediate family
- Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising with long service to a maximum of 30
The Job Pack containing full information about the role and our service can be downloaded from our website.
Deputy Director - Core Advice Operations in Manchester employer: Citizens-Advice-Bureau-2
Citizens Advice Manchester is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on social justice, we foster a supportive and inclusive work culture that empowers our employees to excel in their roles while providing vital services to vulnerable populations. Our attractive benefits package, including flexible working arrangements and generous holiday entitlement, ensures that our team members can thrive both personally and professionally in the heart of Manchester.
