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- Tasks: Assist clients with advice via phone, email, and face-to-face interactions.
- Company: Citizens Advice, a charity dedicated to helping people navigate their challenges.
- Benefits: Gain valuable experience, enhance your skills, and make a real difference in the community.
- Why this job: Join a passionate team and empower others while developing your own communication and advocacy skills.
- Qualifications: 3 years of experience in advice giving and strong listening and communication skills.
- Other info: Flexible volunteering hours with opportunities for additional training and personal growth.
The predicted salary is between 500 - 1500 £ per month.
Citizens Advice give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. As part of our research and campaigns work we make things better for people. What difference will you make? With your assistance our charity will be able to reach and assist more of our clients and expand our much needed service.
What are we looking for?
- Be friendly and approachable
- Be non-judgmental and respect views, values and cultures that are different to your own
- Have good listening skills
- Have excellent verbal and written communication skills
- Be able to understand information and explain it to others
- Follow the Citizens Advice aims and principles, including confidentiality and data protection
- Have 3 years experience in advice giving
- Be willing to undertake additional training in your role
What will you be doing?
As a Volunteer Adviser you will assist clients over the telephone, via email and face to face, using your research skills and our trusted sources of information and advice. We are looking for advisers to work within our office as part of a team of volunteers. We are looking for advisers with 3 years experience in advice/advocacy/legal.
Advisers needed at Citizens Advice - Volunteer in Bromsgrove employer: Citizens Advice Bromsgrove & Redditch
Contact Detail:
Citizens Advice Bromsgrove & Redditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisers needed at Citizens Advice - Volunteer in Bromsgrove
✨Tip Number 1
Get to know the Citizens Advice mission and values inside out. When you chat with them, show how your experience aligns with their goals. It’s all about making that connection!
✨Tip Number 2
Practice your listening skills! During interviews or chats, really focus on what they’re saying. This shows you’re not just there to talk, but to understand and help.
✨Tip Number 3
Be ready to share specific examples from your past experience in advice giving. Think of situations where you made a real difference – this will highlight your skills and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Advisers needed at Citizens Advice - Volunteer in Bromsgrove
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping others in your application. Share why you want to volunteer with Citizens Advice and how you can make a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in advice giving. Use examples that showcase your listening skills and ability to communicate effectively.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and what you can bring to the team.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about the role you're applying for.
How to prepare for a job interview at Citizens Advice Bromsgrove & Redditch
✨Know Your Stuff
Make sure you brush up on the key principles of Citizens Advice. Understand their aims, values, and the importance of confidentiality and data protection. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Experience
With three years of experience in advice giving, be prepared to share specific examples of your past work. Think about situations where you’ve helped clients overcome challenges, and how your skills made a difference. This will highlight your suitability for the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Reflect back what they say and ask clarifying questions if needed. This shows that you value communication and are ready to support clients effectively.
✨Be Approachable and Friendly
Remember, the role is all about being friendly and non-judgmental. Let your personality shine through in the interview. Smile, maintain eye contact, and use a warm tone to convey that you’re someone who clients can trust and feel comfortable with.
