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- Tasks: Supervise advice sessions and support advisers in delivering high-quality client-centred advice.
- Company: Join Citizens Advice Brighton & Hove, a diverse and inclusive organisation.
- Benefits: Flexible working options, commitment to equity, and professional development opportunities.
- Why this job: Make a real difference by empowering others and ensuring accurate advice for the community.
- Qualifications: Experience as an adviser with supervisory skills or strong case checking experience.
- Other info: We value diversity and welcome applications from all communities.
The predicted salary is between 36000 - 60000 £ per year.
Location: The post holder will work from Citizens Advice Brighton and Hove (CABH) offices in Hove Town Hall, with the option of some remote working.
Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services. This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.
The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement. You will have experience delivering advice in a Citizens Advice or comparable advice service, and confidence in supporting others to deliver safe, high-quality advice. You may already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role.
You will be comfortable giving constructive feedback, identifying risk, and adapting your approach to support advisers with different levels of experience. You will also share our commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service. We’re here to give advice to everyone, and understand that diversity in our workforce is the best way of understanding the varying needs of the city around us, so we welcome applications from all communities.
We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available.
Closing date for applications: Monday 23rd February 9am
Expected interview dates: W/C Monday 2nd March – dates TBC.
Responsibilities
- Floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.
- Ensure advice is accurate, well-recorded and compliant with Citizens Advice quality standards.
- Support advisers to develop their confidence, competence and professional judgement.
- Provide constructive feedback, identify risk, and adapt approach to advisers with different levels of experience.
- Contribute to equity, diversity and inclusion and to providing an accessible and impartial advice service.
- Support the recruitment and onboarding experience through adjustments for applicants as needed.
Qualifications
- Experienced adviser trained to case supervisor level.
- Experience delivering advice in a Citizens Advice or comparable advice service.
- Confidence in supporting others to deliver safe, high-quality advice.
- Ability to supervise advisers or caseworkers or demonstrate strong case checking and quality assurance experience.
Advice Supervisor in London employer: Citizens Advice Brighton & Hove
Contact Detail:
Citizens Advice Brighton & Hove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector, especially those at Citizens Advice. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by brushing up on your supervisory skills. Think of examples where you've supported others or improved advice quality. We want to see how you can bring that experience to our team!
✨Tip Number 3
Show us your passion for equity, diversity, and inclusion. Be ready to discuss how you’ve contributed to these values in your previous roles. It’s a big part of what we do at Citizens Advice!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and our commitment to supporting diverse applicants.
We think you need these skills to ace Advice Supervisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in delivering advice and supervising others. We want to see how your skills align with the role of Advice Supervisor, so don’t hold back on showcasing your relevant experience!
Showcase Your Commitment to Diversity: Since we value diversity and inclusion, it’s a great idea to mention any experiences or perspectives you have that contribute to this. Let us know how you can help create an accessible and impartial advice service for everyone!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to highlight your key achievements and how they relate to the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Brighton & Hove
✨Know Your Stuff
Make sure you brush up on your knowledge of Citizens Advice standards and the specific advice services they provide. Familiarise yourself with their approach to equity, diversity, and inclusion, as this will show your commitment to their values.
✨Showcase Your Supervisory Skills
Prepare examples from your past experience where you've successfully supervised advisers or caseworkers. Highlight how you provided constructive feedback and adapted your approach to different levels of experience, as this is crucial for the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is key in a supervisory role, so make sure to engage with the interviewers' questions thoughtfully and reflectively, showing that you value their input.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the challenges they face. This not only shows your interest in the role but also your proactive approach to understanding how you can best support the advisers.
