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- Tasks: Supervise and support advisers, ensuring high-quality, client-centred advice.
- Company: Citizens Advice Brighton & Hove, committed to equity and inclusion.
- Benefits: Flexible working options, professional development, and a supportive team environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in advice delivery and confidence in supervising others.
- Other info: Diverse workplace welcoming applications from all communities.
The predicted salary is between 28800 - 48000 £ per year.
Location: The post holder will work from Citizens Advice Brighton and Hove (CABH) offices in Hove Town Hall, with the option of some remote working.
Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services. This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.
The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement.
You will have experience delivering advice in a Citizens Advice or comparable advice service, and confidence in supporting others to deliver safe, high-quality advice. You may already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role.
You will be comfortable giving constructive feedback, identifying risk, and adapting your approach to support advisers with different levels of experience. You will also share our commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service.
We’re here to give advice to everyone, and understand that diversity in our workforce is the best way of understanding the varying needs of the city around us, so we welcome applications from all communities. We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available.
Closing date for applications: Monday 23rd February 9am
Expected interview dates: W/C Monday 2nd March – dates TBC.
Advice Supervisor in Hove employer: Citizens Advice Brighton & Hove
Contact Detail:
Citizens Advice Brighton & Hove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Supervisor in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector, especially those at Citizens Advice. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your case supervision skills. Think of examples where you’ve supported advisers or improved quality assurance. We want to see your confidence shine!
✨Tip Number 3
Show your passion for equity, diversity, and inclusion during your interview. Share how you’ve contributed to these values in your previous roles. It’s all about fitting into the culture at Citizens Advice!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Advice Supervisor in Hove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in delivering advice and supervising others. We want to see how your skills align with the role of Advice Supervisor, so don’t hold back on showcasing your relevant experience!
Showcase Your Commitment to Diversity: Since we value diversity, it’s a great idea to mention any experiences or perspectives you bring that align with our commitment to equity, diversity, and inclusion. This will help us see how you can contribute to our mission of providing accessible advice to everyone.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Brighton & Hove
✨Know Your Stuff
Make sure you brush up on your knowledge of Citizens Advice and the specific services they offer. Familiarise yourself with their quality standards and how you can contribute to maintaining them. This will show that you're not just interested in the role, but also in the organisation's mission.
✨Showcase Your Supervisory Skills
Prepare examples from your past experience where you've successfully supervised or supported others. Think about times when you provided constructive feedback or adapted your approach to help someone improve. This will demonstrate your capability to lead and mentor advisers effectively.
✨Emphasise Diversity and Inclusion
Since the role values equity, diversity, and inclusion, be ready to discuss how you’ve contributed to these areas in your previous roles. Share any experiences you have that highlight your commitment to providing accessible advice and understanding diverse client needs.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the challenges faced by advisers, or how the organisation measures success in delivering high-quality advice. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
