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- Tasks: Supervise advice sessions and support advisers in delivering high-quality client-centred advice.
- Company: Join Citizens Advice Brighton & Hove, a diverse and inclusive organisation.
- Benefits: Flexible working options, professional development, and a supportive team environment.
- Why this job: Make a real difference by empowering others to provide essential advice to the community.
- Qualifications: Experience as an adviser with supervisory skills or strong case checking experience.
- Other info: We value diversity and welcome applications from all communities.
The predicted salary is between 36000 - 60000 £ per year.
Location: The post holder will work from Citizens Advice Brighton and Hove (CABH) offices in Hove Town Hall, with the option of some remote working.
Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services. This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity. The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement.
You will have experience delivering advice in a Citizens Advice or comparable advice service, and confidence in supporting others to deliver safe, high-quality advice. You may already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role. You will be comfortable giving constructive feedback, identifying risk, and adapting your approach to support advisers with different levels of experience. You will also share our commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service.
We’re here to give advice to everyone, and understand that diversity in our workforce is the best way of understanding the varying needs of the city around us, so we welcome applications from all communities. We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available.
Closing date for applications: Monday 23rd February 9am
Expected interview dates: W/C Monday 2nd March – dates TBC.
Responsibilities
- Floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity.
- Ensure advice is accurate, well-recorded and compliant with Citizens Advice quality standards.
- Support advisers to develop their confidence, competence and professional judgement.
- Provide constructive feedback, identify risk, and adapt approach to advisers with different levels of experience.
- Contribute to equity, diversity and inclusion and to providing an accessible and impartial advice service.
- Support the recruitment and onboarding experience through adjustments for applicants as needed.
Qualifications
- Experienced adviser trained to case supervisor level.
- Experience delivering advice in a Citizens Advice or comparable advice service.
- Confidence in supporting others to deliver safe, high-quality advice.
- Ability to supervise advisers or caseworkers or demonstrate strong case checking and quality assurance experience.
Advice Supervisor employer: Citizens Advice Brighton & Hove
Contact Detail:
Citizens Advice Brighton & Hove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the Citizens Advice community or similar sectors. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for those interviews! Research common questions for supervisory roles and think about how your experience aligns with the job description. Practising your answers will help you feel more confident when it’s showtime.
✨Tip Number 3
Showcase your skills! During interviews, highlight your experience in case checking and quality assurance. Use specific examples to demonstrate how you've supported advisers and ensured compliance with quality standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Advice Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in delivering advice and supervising others. We want to see how your skills align with our commitment to high-quality, client-centred advice.
Showcase Your Experience: Don’t hold back on sharing your relevant experience! Whether it’s case checking or supporting advisers, we’re keen to know how you’ve made a difference in previous roles. Use specific examples to illustrate your impact.
Emphasise Diversity and Inclusion: We value diversity at StudySmarter, so be sure to mention any experiences that demonstrate your commitment to equity, diversity, and inclusion. This will show us that you share our values and understand the importance of an accessible service.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Brighton & Hove
✨Know Your Stuff
Make sure you brush up on your knowledge of the Citizens Advice quality standards and the specific advice services they offer. Being able to discuss these confidently will show that you're not just familiar with the role, but also genuinely interested in their mission.
✨Showcase Your Supervisory Skills
Prepare examples from your past experiences where you've successfully supervised or supported advisers. Highlight how you provided constructive feedback and adapted your approach to different levels of experience. This will demonstrate your capability to lead and mentor effectively.
✨Emphasise Diversity and Inclusion
Since the organisation values diversity, be ready to discuss how you can contribute to an inclusive environment. Share any relevant experiences that showcase your commitment to equity and how you’ve supported diverse communities in your previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows that you’re engaged and thinking critically about how you can fit into their culture and contribute to their goals. It’s also a great way to assess if this is the right place for you!
